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Is my HTC device eligible for the special promotion?

All HTC promotions must be redeemed by December 31, 2014.


Promotion terms and eligibility

What is the Dropbox promotion on HTC devices?

If you have a brand new HTC Sense 4.0, Sense 4+, or Sense 5.0 phone with Dropbox already installed, you may be eligible to earn 23 GB of Dropbox space, in addition to the first 2 GB, for two years.


How can I check if I’m eligible?

To be eligible, the following requirements must be met:

  • The Dropbox app must be pre-loaded on your device.
  • Your carrier must be participating in the promotion.

To redeem the promotion, you need to complete at least 5 steps of the Get Started guide.

Which HTC devices are eligible for the promotion?

HTC Android smartphones that have the Dropbox application pre-loaded are eligible to receive promotional space: HTC Sense 4.0, Sense 4+, and Sense 5.0 phones


How long is the promotional space valid for?

HTC Android smartphones running Sense 4.0, Sense 4+, or Sense 5.0 that have the Dropbox application pre-loaded with the “out-of-box experience” are eligible to receive 23 GB for two years.


If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of deal once. For example, you can't redeem the "HTC 23 GB for two years" promotion more than once.


How can I tell if Dropbox was pre-loaded on my device?

If Dropbox was pre-loaded, the Dropbox app already came installed without the need to download it from the Google Play store.


Can I transfer my promotional space to another Dropbox account?

No. Promotional space can't be transferred and will only apply to the Dropbox account you used to first sign in to the Dropbox app on the eligible device.


Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the eligible device.


Which carriers are not participating in the promotional deal?

Some carriers have opted out of the promotion on phones otherwise eligible. Among those not currently participating are the following carriers:

United States: AT&T, Verizon


Why am I not eligible for promotional space?

There may be a variety of reasons you are ineligible to redeem promotional space.

  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the HTC promotional deal for 23 GB for two years more than once, even if you buy multiple eligible devices.
  • The Dropbox app was not pre-loaded on your device.
  • Your carrier is not participating.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Only one person can redeem the promotion per device.
  • The HTC promotional deal associated with your device has expired.

Redeeming the promotion

How do I redeem the promotional space?

If your device is eligible, you must follow these steps to redeem your space:

  1. Sign in to your Dropbox account (or create a new account) from the Dropbox app on your device.
  2. Complete 5 out of 7 steps in our Get Started guide.

After you complete 5 Get Started steps, the bonus space should be automatically applied to your account. You can check the status of the promotion at any time by visiting the bonus space tab on your account page.


When do I have to redeem the space by?
  • For HTC smartphones with HTC Sense 4.0, the promotion must be redeemed by December 31, 2013.
  • For HTC smartphones with HTC Sense 4+, the promotion must be redeemed by June 30, 2014.
  • For HTC smartphones with HTC Sense 5.0, the promotion must be redeemed by December 31, 2014.
  • For HTC smartphones with HTC Sense 3.5 or 3.6, the promotion has expired as of December 31st, 2012.

I’m unable to redeem the promotional space on an eligible device. Can you help?

If you're unable to redeem your promotional space from your eligible device after completing 5 out of 7 Get Started steps, please verify the following:

  • Is the HTC promotion still valid?
  • Did you sign in to the Dropbox app with another Dropbox account? You may only redeem the promotion with the first Dropbox account you used to sign in to Dropbox on the eligible device. The promotion may not be transferred between accounts. If you do not have access to the email address that was first used to log in to Dropbox on your device, you will not be able to redeem the promotion.
  • Please check that you signed in to the same account on your Dropbox desktop application and eligible mobile device.

How do I check if I’ve successfully redeemed the promotion?

You can verify your bonus space by going to your account page and clicking View space earned.


When the promotion ends

How do I check when my promotional space expires?

You can find out when your bonus space expires by going to your account page and clicking View space earned.


What happens when my promotional space expires?

When your promotional deal expires, your Dropbox limit will automatically return to 2 GB plus any additional space you've earned through referrals or other bonuses.

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Pro.


Promotion details

For HTC smartphones with HTC Sense 4.0, 4+, and 5.0, the promotion is available to the first user who (a) registers for Dropbox through the on-boarding experience on an HTC Sense 4.0, 4+, or 5.0 smartphone pre-loaded with the Dropbox application and (b) completes Dropbox’s "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for 2 years, an additional 23 GB of storage space in addition to the storage space Dropbox offers to users with a Basic account (currently 2 GB). Each user is only eligible for one promotion of this type for a single account. When the 2-year promotion period ends, the 23 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China. For HTC Sense 4.0 smartphones, promotion expires December 31, 2013. For HTC Sense 4+ smartphones, promotion expires June 30, 2014. For HTC Sense 5.0 smartphones, promotion expires December 31, 2014. Users must complete the Get Started guide before the applicable promotion expires.

For HTC smartphones with HTC Sense 3.5 or 3.6, the promotion is available to the first user who (a) registers for Dropbox through the HTC Sense 3.5 or 3.6 smartphone pre-loaded with the Dropbox application and (b) completes Dropbox's "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for 1 year, an additional 3 GB of storage space in addition to the storage space Dropbox offers to users with a Basic account (currently 2 GB). When the 1-year promotion period ends, the 3 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China. Promotion expires December 31, 2012. Users must complete the Get Started guide before the applicable promotion expires.