1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox for Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop client and web app
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile

How do I unlink or relink a computer, phone, or tablet from my account?

To change the account your computer is linked to, first unlink the computer in your account settings or desktop application preferences.

Unlinking your computer from your Dropbox account means Dropbox will no longer sync changes to the files and folders in the Dropbox folder on that computer, effectively turning off the Dropbox service. The files themselves remain untouched in your Dropbox folder.

Unlink a computer from the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the Devices section, click the X for the computer you want to unlink.
A list of devices on the Security tab of Dropbox account settings
Click the X to unlink a device.

Dropbox Pro and Dropbox for Business users

When you unlink a device from the Dropbox website, you'll also have the option to remote wipe the Dropbox folder from the device.

Unlink your Windows computer from the desktop application

  1. Click on the Dropbox icon from your system tray. You may need to click on the arrow to show all system tray icons.

    The Dropbox icon on the system tray
  2. Click the gear icon and select Preferences... from the menu.
  3. Select the Account tab. (Dropbox for Business users: If you have connected a personal and work Dropbox, you'll also need to select the specific account you want to unlink.)
  4. Click on Unlink This Dropbox... and confirm your choice.
Unlink This Dropbox button from Dropbox preferences
Unlink button in the desktop application

When you unlink your computer, Dropbox will prompt you to sign in again.

Relink your Windows computer from the desktop application

If you sign in with the same account, the application will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location or manually merge the content of the folders (instructions below).

Windows Client Log In Screen
Desktop Application Log In Screen

If you link your computer to a different account, the application will detect that another Dropbox folder already exists on the computer. It will then give you two options at this point:

Windows install options
You will be prompted with two options Choose Another Location or Install
  • Choose Another Location: If you want your new Dropbox folder to be in a location different than your existing folder, this option will allow you to choose another location for the new Dropbox folder tied to the account you are linking.
  • Install: If you want your new Dropbox folder to be in the same location as your existing one, choose this option. This option will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.
  • Dropbox Old Folder
    Dropbox (Old)

Manually merge the contents of two Dropbox accounts

Manually merging can be useful if you want to transfer all of your files to a new Dropbox or combine two accounts that have different content.

Follow these steps to merge your two Dropbox accounts:

Let’s call the account that you want to copy contents from Account A. Account B would be the second account where you want to place all the merged content.

  1. Sync all of Account A’s content to a computer. You can accomplish this by signing in to your desktop application and syncing Account A’s content to this device. Make sure all of Account A’s content is synced down by verifying that Selective Sync is not enabled.
  2. When Account A is done syncing, you can unlink it following the instructions above.
  3. Log in with account B and choose Install. If you’re merging two personal accounts, the Dropbox folder for Account A will be renamed Dropbox (Old) and account B will now be using the new Dropbox folder.
  4. Locate the Dropbox (Old) folder, from Account A, in your computer and open it.
  5. Locate the Dropbox folder, for account B, and open it.
  6. Copy or move the files from the Dropbox (Old) folder (Account A) to the new Dropbox folder (account B). If you receive a message indicating that there is already a file named “.dropbox” in your new Dropbox folder, choose “Don’t copy”.
  7. The merge will be completed after you finish copying or moving all the content desired to account B’s Dropbox folder and the changes sync.

If you copy folders or files with the same names from one folder to the other, the recently copied files will now have a (1) appended to their names to indicate that they’re different from the existing version. You should manually decide how to resolve these duplicates.

Unlink a computer from the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the Devices section, click the X for the computer you want to unlink.
A list of devices on the Security tab of Dropbox account settings
Click the X to unlink a device.

Dropbox Pro and Dropbox for Business users

When you unlink a device from the Dropbox website, you'll also have the option to remote wipe the Dropbox folder from the device.

Unlink your Mac computer from the desktop application

  1. Click on the Dropbox icon from the menu bar.

    The Dropbox icon on the menu bar
  2. Click the gear icon and select Preferences... from the menu.
  3. Select the Account tab. (Dropbox for Business users: If you have connected your personal and work Dropbox accounts, you'll also need to select the specific Dropbox you want to unlink.)
  4. Click on Unlink This Dropbox... and confirm your choice.
Unlink This Dropbox button from Dropbox preferences
Unlink button in the desktop application

When you unlink your computer, Dropbox will prompt you to sign in again.

Relink your Mac computer from the desktop application

If you sign in with the same account, the application will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location or manually merge the content of the folders (instructions below).

Mac Client Log In Screen
Desktop Application Log In Screen

If you link your computer to a different account, the application will detect that another Dropbox folder already exists on the computer. It will then give you two options at this point:

Mac install options
You will be prompted with two options Choose Another Location or Install
  • Choose Another Location: If you want your new Dropbox folder to be in a location different than your existing folder, this option will allow you to choose another location for the new Dropbox folder tied to the account you are linking.
  • Install: If you want your new Dropbox folder to be in the same location as your existing one, choose this option. This option will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.
  • Dropbox Old Folder
    Dropbox (Old)

Manually merge the contents of two Dropbox accounts

Manually merging can be useful if you want to transfer all of your files to a new Dropbox or combine two accounts that have different content.

Follow these steps to merge your two Dropbox accounts:

Let’s call the account that you want to copy contents from account A. Account B would be the second account where you want to place all the merged content.

  1. Sync all of account A’s content to a computer. You can accomplish this by signing in to your desktop application and syncing account A’s content to this device. Make sure all of account A’s content is synced down by verifying that Selective Sync is not enabled.
  2. When account A is done syncing, you can unlink it following the instructions above.
  3. Log in with account B and choose Install. If you’re merging two personal accounts, the Dropbox folder for account A will be renamed Dropbox (Old) and account B will now be using the new Dropbox folder.
  4. Locate the Dropbox (Old) folder, from account A, in your computer and open it.
  5. Locate the Dropbox folder, for account B, and open it.
  6. Copy or move the files from the Dropbox (Old) folder (account A) to the new Dropbox folder (account B). If you receive a message indicating that there is already a file named “.dropbox” in your new Dropbox folder, choose “Don’t copy”.
  7. The merge will be completed after you finish copying or moving all the content desired to account B’s Dropbox folder and the changes sync.

If you copy folders or files with the same names from one folder to the other, the recently copied files will now have a (1) appended to their names to indicate that they’re different from the existing version. You should manually decide how to resolve these duplicates.

Unlink a computer from the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the Devices section, click the X for the computer you want to unlink.
A list of devices on the Security tab of Dropbox account settings
Click the X to unlink a device.

Dropbox Pro and Dropbox for Business users

When you unlink a device from the Dropbox website, you'll also have the option to remote wipe the Dropbox folder from the device.

Unlink your Windows computer from the desktop application

  1. Click on the Dropbox icon from your system tray. You may need to click on the arrow to show all system tray icons.

    The Dropbox icon on the system tray
  2. Click the gear icon and select Preferences... from the menu.
  3. Select the Account tab. (Dropbox for Business users: If you have connected your personal and work accounts, you'll also need to select the specific Dropbox you want to unlink.)
  4. Click on Unlink This Dropbox... and confirm your choice.
Unlink This Dropbox button from Dropbox preferences
Unlink button in the desktop application

When you unlink your computer, Dropbox will prompt you to sign in again.

Relink your Windows computer from the desktop application

If you sign in with the same account, the application will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location or manually merge the content of the folders (instructions below).

Windows Client Log In Screen
Desktop Application Log In Screen

If you link your computer to a different account, the application will detect that another Dropbox folder already exists on the computer. It will then give you two options at this point:

Windows XP install options
You will be prompted with two options Choose Another Location or Install
  • Choose Another Location: If you want your new Dropbox folder to be in a location different than your existing folder, this option will allow you to choose another location for the new Dropbox folder tied to the account you are linking.
  • Install: If you want your new Dropbox folder to be in the same location as your existing one, choose this option. This option will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.
  • Dropbox Old Folder
    Dropbox (Old)

Manually merge the contents of two Dropbox accounts

Manually merging can be useful if you want to transfer all of your files to a new Dropbox or combine two accounts that have different content.

Follow these steps to merge your two Dropbox accounts:

Let’s call the account that you want to copy contents from account A. Account B would be the second account where you want to place all the merged content.

  1. Sync all of account A’s content to a computer. You can accomplish this by signing in to your desktop application and syncing account A’s content to this device. Make sure all of account A’s content is synced down by verifying that Selective Sync is not enabled.
  2. When account A is done syncing, you can unlink it following the instructions above.
  3. Log in with account B and choose Install. If you’re merging two personal accounts, the Dropbox folder for account A will be renamed Dropbox (Old) and account B will now be using the new Dropbox folder.
  4. Locate the Dropbox (Old) folder, from account A, in your computer and open it.
  5. Locate the Dropbox folder, for account B, and open it.
  6. Copy or move the files from the Dropbox (Old) folder (account A) to the new Dropbox folder (account B). If you receive a message indicating that there is already a file named “.dropbox” in your new Dropbox folder, choose “Don’t copy”.
  7. The merge will be completed after you finish copying or moving all the content desired to account B’s Dropbox folder and the changes sync.

If you copy folders or files with the same names from one folder to the other, the recently copied files will now have a (1) appended to their names to indicate that they’re different from the existing version. You should manually decide how to resolve these duplicates.

Unlink a computer from the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the Devices section, click the X for the computer you want to unlink.
A list of devices on the Security tab of Dropbox account settings
Click the X to unlink a device.

Dropbox Pro and Dropbox for Business users

When you unlink a device from the Dropbox website, you'll also have the option to remote wipe the Dropbox folder from the device.

Unlink a computer from the desktop application

  1. Click on the Dropbox icon from your system tray.

    The Dropbox icon on the system tray
  2. Click the gear icon and select Preferences... from the menu.
  3. Select the Account tab. (Dropbox for Business users: If you have connected your personal and work accounts, you'll also need to select the specific Dropbox you want to unlink.)
  4. Click on Unlink This Dropbox... and confirm your choice.
Unlink This Dropbox button from Dropbox preferences
Unlink button in the desktop application

When you unlink your computer, Dropbox will prompt you to sign in again.

Relink a computer from the desktop application

If you sign in with the same account, the application will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location or manually merge the content of the folders (instructions below).

If you link your computer to a different account, the application will detect that another Dropbox folder already exists on the computer. It will then give you two options at this point:

  • Choose Another Location: If you want your new Dropbox folder to be in a location different than your existing folder, this option will allow you to choose another location for the new Dropbox folder tied to the account you are linking.
  • Install: If you want your new Dropbox folder to be in the same location as your existing one, choose this option. This option will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.

Manually merge the contents of two Dropbox accounts

Manually merging can be useful if you want to transfer all of your files to a new Dropbox or combine two accounts that have different content.

Follow these steps to merge your two accounts:

Let’s call the account that you want to copy contents from account A. Account B would be the second account where you want to place all the merged content.

  1. Sync all of account A’s content to a computer. You can accomplish this by signing in to your desktop application and syncing account A’s content to this device. Make sure all of account A’s content is synced down by verifying that Selective Sync is not enabled.
  2. When account A is done syncing, you can unlink it following the instructions above.
  3. Log in with account B and choose Install. If you’re merging two personal accounts, the Dropbox folder for account A will be renamed Dropbox (Old) and account B will now be using the new Dropbox folder.
  4. Locate the Dropbox (Old) folder, from account A, in your computer and open it.
  5. Locate the Dropbox folder, for account B, and open it.
  6. Copy or move the files from the Dropbox (Old) folder (account A) to the new Dropbox folder (account B). If you receive a message indicating that there is already a file named “.dropbox” in your new Dropbox folder, choose “Don’t copy”.
  7. The merge will be completed after you finish copying or moving all the content desired to account B’s Dropbox folder and the changes sync.

If you copy folders or files with the same names from one folder to the other, the recently copied files will now have a (1) appended to their names to indicate that they’re different from the existing version. You should manually decide how to resolve these duplicates.

On the Dropbox website Unlink using the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the My devices section, click Unlink next to the device you want to unlink.
A list of devices on the Security tab of Dropbox account settings
The Unlink option on the Security tab

iPhone Unlink using the iPhone app

  1. Tap the Settings tab on the bottom right of the screen.
  2. Scroll down and tap the Unlink iPhone from Dropbox button.
  3. Tap the Unlink iPhone button to confirm your choice.

At this point, your device is unlinked, and Dropbox will prompt you to link it to another account or create a new account.

On the Dropbox website Unlink using the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the My devices section, click Unlink next to the device you want to unlink.
A list of devices on the Security tab of Dropbox account settings
The Unlink option on the Security tab

iPad Unlink using the iPad app

  1. Tap the Settings tab on the bottom right of the menu or sidebar.
  2. Scroll down and tap the Unlink iPad from Dropbox button.
  3. Tap the Unlink iPad button to confirm your choice.

At this point, your device is unlinked, and Dropbox will prompt you to link it to another account or create a new account.

On the Dropbox website Unlink using the Dropbox website

  1. Sign in to the Dropbox website.
  2. Click your name at the top-right of any page to open the account menu.
  3. Select Settings from the account menu.
  4. Select the Security tab. Click here for a shortcut.
  5. In the My devices section, click Unlink next to the device you want to unlink.
A list of devices on the Security tab of Dropbox account settings
The Unlink option on the Security tab

Android Unlink using the Android app

  1. Tap the Menu button from the Dropbox app.
  2. Tap Settings.
  3. Tap the Unlink Device from Dropbox button.
  4. Tap the Unlink Device button to confirm your choice.

At this point, your device is unlinked, and Dropbox will prompt you to link it to another account or create a new account.

Use Dropbox to secure your files even if your device is lost or stolen. Check out this blog post to learn more.

blog