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Is my Samsung device eligible for the Dropbox space promotion?

What is the promotion on Samsung devices?

The Dropbox promotion on Samsung devices makes it easier than ever to access your most important photos, docs, and videos from anywhere and share them with others.

If you have a brand new Samsung phone or tablet, you may be eligible to earn an additional 48 GB of Dropbox space, for up to two years. This is in addition to the 2 GB of space included with Dropbox Basic accounts, for a total of 50 GB in Dropbox space.

Promotion terms and eligibility

How long is the promotional space valid for?

The 48 GB of Samsung promotional space is valid for a fixed period of time. The duration of the promotion varies by device and carrier:

  • Select Samsung devices are eligible to receive 48 GB for two years, including:
    • Devices launched after Fall 2014 with the Dropbox app pre-loaded
    • Devices launched between 2012 and 2014 that have the Dropbox app pre-loaded with the "out-of-box" experience
  • Select Samsung devices launched between 2012 and 2014 that have the Dropbox app pre-loaded but do not have the "out-of-box experience" are eligible to receive 48 GB for one year.
  • AT&T devices: Note 4 devices with an AT&T carrier are eligible to receive 48 GB for six months.

If your device is eligible for a promotion, you will receive an email specifying the duration of your promotion when you log in to Dropbox on the eligible device for the first time. If you have any questions about the duration of your promotional space after you’ve redeemed it, you can check the expiration date by logging in to your account page and clicking “View all space earned.”

Which Samsung devices are eligible for promotions?
  • Select Samsung Android smartphones and tablets that have the Dropbox application pre-loaded are eligible to receive promotional space.
  • AT&T Note 4 devices purchased in the United States are eligible to receive promotional space.
  • Carrier restrictions apply.

Who is eligible to redeem the promotion?

  • Only the original buyer of the eligible device may redeem a promotion.
  • Only the first user to log in to Dropbox on an eligible device may redeem the promotion.
  • Only new Dropbox users may redeem the promotion on Samsung devices launched after Fall 2014.
  • Existing users may redeem the promotion on eligible Samsung devices launched prior to Fall 2014. Existing users are not eligible for the promotion on Note 4 devices.
  • Each Dropbox user is eligible to redeem the same type of promotional deal only once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
Which carriers are not participating in the promotional deal?

Some carriers have opted out of promotions on phones otherwise eligible. Among those not currently participating are the following carriers:

  • United States:
    • Verizon
    • AT&T: Only some AT&T devices are eligible for the promotion. Note 4 AT&T devices are eligible for 48 GB of space for six months. Other AT&T devices are not eligible.
  • Japan:
    • NTT DoCoMo
How can I check if my device is eligible?

Your device may be eligible if the following requirements are met:

  • The Dropbox app is pre-loaded on your device.
  • You have an AT&T Note 4 device, and Dropbox is in the Galaxy Gifts widget.
  • Your carrier is participating in the promotion.

To redeem the promotion, you need to complete 5 steps in our Get Started guide.

Eligibility FAQs

I already have a Dropbox account. Am I eligible for a Samsung promotion?
  • Only new Dropbox users may redeem the promotion on Samsung devices launched after Fall 2014.
  • Existing users may redeem the promotion on eligible Samsung devices launched prior to Fall 2014. Existing users are not eligible for the promotion on Note 4 devices.
If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of deal once. For example, you can't redeem the Samsung 48 GB for two years promotional deal more than once.

How can I tell if Dropbox was pre-loaded on my device?

If Dropbox was pre-loaded, the Dropbox app already came installed without the need to download it from the Google Play store.

Can I transfer my promotional space to another Dropbox account?

No. Promotional space can't be transferred and will only apply to the Dropbox account you used to first sign in to the Dropbox app on the eligible device.

Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the eligible device.

Why am I not eligible for promotional space?

There may be a variety of reasons that you're not eligible to redeem the promotional space:

  • You're only eligible to redeem the same type of promotional deal once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
  • The Dropbox app was not pre-loaded on your device.
  • Your carrier is not participating.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotional deal associated with the device. Only one person can redeem the promotion per device.

Redeeming the promotion

How do I redeem the promotional space?

If your device is eligible, you must follow these steps to redeem your space:

  1. Sign in to your Dropbox account, or create a new account, from the Dropbox app on your device.
  2. Complete 5 out of 7 steps in our Get Started guide.

After you complete 5 Get Started steps, the bonus space will be automatically applied to your account. You can check the status of the promotion at any time by visiting the bonus space tab on your account page.

I'm unable to redeem the promotional space on an eligible device. Can you help?

If you’re unable to redeem your promotional space from your eligible device after completing 5 out of 7 Get Started steps, please verify the following:

  • Did you sign into the Dropbox app with another Dropbox account? Only the first user to log in to Dropbox on the eligible device may redeem the promotion.
  • Please check that you signed in to the same account on your Dropbox desktop application and eligible mobile device.
  • Have you already redeemed a Samsung promotion of the same type? Each user is only eligible to redeem the same type of promotional deal once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
  • Did you already have a Dropbox account? On some devices, including Samsung devices launched after Fall 2014, only new Dropbox users are eligible to redeem the promotion.
  • Did you buy your device pre-owned or refurbished? If so, you are not eligible to redeem the promotion.
How do I check if I’ve successfully redeemed the promotion?

You can verify your promotional space by going to your account page and clicking View space earned.

I’ve accidentally deleted the pre-loaded Dropbox app on my device. Is there another way I can redeem the promotion?

Reinstall the Dropbox app from the Google Play store. Sign in or sign up for a Dropbox account and complete 5 out of 7 Get Started steps.


When the promotion ends

How do I check when my promotional space expires?

You can verify when your bonus space expires by going to your account page and clicking View space earned.

What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB plus any additional space you've earned through referrals or other bonuses.

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Pro.

Haven’t found your answer here? Ask our Community experts!

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Terms of the free space for one-year promotion

For Samsung Android smartphones and tablets that have the Dropbox application pre-loaded without the “out-of-box experience,” the promotion is available to the first user who (a) registers for Dropbox through the Samsung smartphone or tablet pre-loaded with the Dropbox application and (b) completes Dropbox’s "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for the first year, an additional 48 GB of storage space in addition to the storage space Dropbox offers to users with a Basic account. When the 1-year promotion period ends, the 48 GB of promotional space added to the user's Dropbox service will be automatically removed. An additional 3 GB of storage space will be added to the account for an additional 1 year. When the additional 1-year promotion period ends, the 3 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the free space for two-years promotion

For Samsung Android smartphones and tablets that have the Dropbox application pre-loaded with the “out-of-box experience,” the promotion is available to the first user who (a) registers for Dropbox through the “out-of-box experience” and (b) completes Dropbox's "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for 2 years, an additional 48 GB of storage space in addition to the storage space Dropbox offers to users with a Basic account. Each user is only eligible for one promotion of this type for a single account. When the 2-year promotion period ends, the 48 GB of promotional space added to the user's Dropbox service will be automatically removed. An additional 3 GB of storage space will be added to the account. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the free space for six-months promotion

For AT&T Samsung Note 4 devices purchased in the United States after Fall 2014, the promotion is available to the first new user who (a) registers for Dropbox and (b) completes Dropbox's "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for six months, an additional 48 GB of storage space in addition to the storage space Dropbox offers to users with a Basic account. Each user is only eligible for one promotion of this type for a single account. When the six-month promotion period ends, the 48 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.