Dropbox failed to install

Occasionally, the Dropbox desktop application may fail to install and show an error message instead of completing. The most common cause for a failed installation is incomplete downloads—often due to network interruptions or server-side errors—and the simplest solution is to retry.

  1. Re-download the Dropbox installer.
  2. Re-try the installation.

If you retry installation but still encounter an error, try using the Dropbox offline installer.

  1. Download the offline installer.
  2. Re-try the installation.
  3. If the error persists, temporarily disable or uninstall any antivirus software and then repeat steps 1 and 2.
    • If uninstalling antivirus software fixed the issue, you'll need to contact your antivirus provider for more assistance.

If the above suggestions fail, here are some further troubleshooting measures to try:

If you've tried all of the above troubleshooting measures but you're still encountering an install failure, or if you're seeing an error message like the one below but with a specific code number, please check the Dropbox forums or contact Dropbox support.

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help


      Twitter support

      Guided help