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How to require two-step verification for your Dropbox Business team

Dropbox Business team admins can require all or some team members to use two-step verification. You can do this through the admin console or through your identity management provider if you use single sign-on (SSO). Each team member has to enable two-step verification on their own account. However, you can request that members enable this feature, and then ensure that it stays on once enabled.

How to require two-step verification for team members

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.
  4. Under Authentication settings, check Require two-step verification.
  5. Select whether you'd like to require two-step verification for some or all team members.
  6. Click Confirm.
  7. If you've selected Require for specific members, enter the email addresses of the team members you'd like to use two-step verification, and then click Proceed.

Notes: 

  • Team members will not be protected until they set up two-step verification
  • Team admins can track setup progress in the Members tab, under the “Two-step verification” column.

How will required two-step verification affect my team?

Newly invited members will be required to enable two-step verification after accepting the invitation to join your team. 

Existing members will be required to enable two-step verification the next time they sign in. Requiring two-step verification will not log your team member out of their devices or web sessions, and won't interrupt their workflow. Existing team members who try to connect a new computer or mobile device as their first sign-in after two-step verification is enabled will be directed to to the Dropbox website to sign in (and set up two-step verification)

What will a team member see when setting up two-step verification?

When team members sign in to Dropbox, they will see a Get Started prompt. 

  1. Team members can choose to receive verification codes via text message, or to use an authenticator app, and then click Send code.
  2. Team members will next be required to verify that two-step verification is working— they will receive a text message to the phone number entered, or else need to enter the two-step verification code generated via the authenticator app.
  3. Lastly, team members will receive an emergency backup code, which can be used if they ever lose their mobile phone.
    • Alternatively, team admins can reset two-step verification for team members as needed
  4. Click Turn on two-step verification.

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