The Dropbox desktop app is always on the lookout, trying to make sure that the stuff in your Dropbox folder is synced with dropbox.com. The app will display special icons to let you know what's happening. You'll see icons in a few different places:
- The Dropbox icon in your system tray or menu bar represents the overall status of your Dropbox folder.
- Icons that appear over individual files and folders represent the status of that file or folder.
- The icon that appears on open Dropbox files is the Dropbox badge. Learn more about the Dropbox badge.
If you’re a Dropbox Professional or Business customer, you may also have icons unique to Smart Sync:
Online-only content shows in your local Dropbox folder, but doesn’t use the full amount of space that the file would. In your file explorer, you can see the file, but the content isn’t fully downloaded until you need it. Only information about the file, such as the file name, location, and date the file was updated, is downloaded.
Local content is downloaded and saved on the hard drive of your computer. You can directly edit these files from applications on your computer.
Mixed state folders
Mixed state folders contain both local and online-only content.
Smart sync is available in early access for Business customers.
Learn more about Smart Sync.
Status icons in the system tray or menu bar
There are a several Dropbox icons that appear in the system tray or menu bar. Depending on your operating system, these icons may be different colors.
If Dropbox isn't connected, the icon is faded.
If the Dropbox app is paused, the icon is faded with a paused symbol in the lower right corner.
If the Dropbox app is fully synced, the icon is solid, either black or white depending on your operating system.
If Dropbox is in the process of syncing, the icon appears with a syncing symbol in the lower right corner.
If you have unread notifications, the icon has a red dot in the lower left corner with a number indicating the number of notifications.
If you have more than 99 notifications, the icon has a red dot with 99+ in the lower left corner.
If you are uploading from a camera, the icon has a camera in the lower right corner while the upload is in process.
Don't see any icons at all?
Troubleshoot why Dropbox icons are not appearing.