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I forgot my password. How do I reset it?

There are several ways to reset your password. The easiest is to click the button below and follow the instructions:


Reset your password through dropbox.com

If you're not currently signed in to your account:

  1. Visit the sign in page at dropbox.com.
  2. Click Forgot password?.
  3. Enter the email address you used to create the account.
  4. Check your email inbox, and click the link in the email you received to reset your password.

If you are currently signed in to your account:

  1. Visit dropbox.com.
  2. Click your name at the top of the screen.
  3. Click Settings.
  4. Click the Security tab.
  5. Click Forgot password?
  6. Enter the email address you used to create the account.
  7. Check your email inbox, and click the link in the email you received to reset your password.

Note: If you don't receive the reset email, check the spam folder of your inbox. If the reset email isn't there, try adding no-reply@dropbox.com to your address book and then resending the password reset email.

Reset your password through the Dropbox desktop application

If you have a computer with the Dropbox desktop application linked to your account, you can sign in to your account that way.

  1. Click the Dropbox icon in your system tray or menu bar.
  2. Click the globe icon—you will be redirected to dropbox.com.
  3. Follow the instructions shown earlier in this article to reset your password on dropbox.com.

Note: When using the Dropbox desktop application, you only need your password when you first install the Dropbox desktop application or whenever you link or relink your computer to your Dropbox account. You can control all access to your Dropbox account via the Security tab of your account settings on the Dropbox website.

Dropbox Business users

You may not be able to reset your password through Dropbox if your administrator has turned on the single sign-on (SSO) feature. This feature lets users access Dropbox just by using their company's sign-in page. Contact your admin to find out whether this feature has been turned on. If so, enter your email address and leave the password field blank on Dropbox's sign-in pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices.