How do I enable two-step verification on my account?
« Back to Help Center
Two-step verification is an optional but highly recommended security feature that adds an extra layer of protection to your Dropbox account. Once enabled, Dropbox will require a six-digit security code in addition to your password whenever you sign in to Dropbox or link a new computer, phone, or tablet.
Storing your emergency backup code
Before enabling two-step verification, you'll receive a special 16-digit backup code. It is very important that you write this key down and store it somewhere safe. If you ever lose your phone, or can't receive or generate a security code, you'll need this backup code for emergency access to your Dropbox.
Enable two-step verification
- Sign in to the Dropbox website.
- Click on your name from the upper-right of any page to open your account menu.
- Click Settings from the account menu and select the Security tab, or click here for a shortcut.
- Under the Account sign in section, next to Two-step verification, click Enable.
Enable two-step verification
- For security reasons, you'll be asked to re-enter your password to enable two-step verification. Once you do, you'll be given the choice to receive your security code by text message or to use a mobile app.
- After enabling the feature, consider adding a second phone number that can receive text messages as well. If you ever lose your primary phone, you'll be able to receive a backup security code to that number instead.
Use text messages
If you choose to receive your security codes by text message, you'll need a phone capable of receiving text messages (carrier rates may apply). Whenever you successfully sign in to Dropbox using your password, a text message containing a security code will be sent to your phone. To enable this option:
- Select Use text messages during the two-step verification setup.
- Enter the phone number where you'd like to receive text messages.
Enter your phone number
- You'll be sent a security code by text message. Verify your phone number and enable two-step verification by entering this code when prompted.
Use a mobile app
Several mobile apps are available that will generate a unique time-sensitive security code you can use to finish signing in to your Dropbox account. Any app that supports the Time-based One-Time Password (TOTP) protocol should work, including the following:
To use one of these apps:
- Select Use a mobile app during the two-step verification setup.
- You can choose to either scan the barcode (if your app supports it) or click enter your secret key manually to be given a secret key you can type into the app.
Scan the barcode or enter a secret key manually
- Once your app is configured, you'll need to enter a security code generated by your authenticator app to verify setup and enable two-step verification.
Most apps will generate security codes even when cellular/data service is not available - useful when traveling or where coverage is unreliable.
Category: Security and Privacy
Was this article helpful? Yes No