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Find the email address for your Dropbox account

If you're trying to sign in, but instead getting an account doesn't exist error, you may have signed up for a Dropbox account with a different email address. Here are some ways you can find out the email address for your Dropbox account.

If your computer or mobile device is linked to your account through the Dropbox app

  1. Click the small Dropbox icon in your menu bar
  2. Click the gear icon on the Notifications panel and select Preferences... from the menu
  3. Click the Account tab—you'll see the email address for your Dropbox account there
  4. Account tab with email address
  1. Click the small Dropbox icon in your system tray
  2. Click the gear icon on the Notifications panel and select Preferences... from the menu
  3. Click the Account tab—you'll see the email address for your Dropbox account there
  4. Account tab with email address
  1. Open the Dropbox app
  2. Tap Settings (the gear icon) at the bottom right—you'll see the email address for your Dropbox account at the top of the list
  1. Open the Dropbox app
  2. Tap Settings (the gear icon) at the bottom of the screen—you'll see the email address for your Dropbox account at the top of the list
  1. Open the Dropbox app
  2. Tap the Menu button on your phone (marked by stacked lines found next to your Home or Back buttons)
  3. Tap Settings—you'll see the email address for your Dropbox account at the top of the list
  1. Tap the (...) button at the bottom of the screen from the root/main files, photos, or favorites tab
  2. Select Settings
  3. Tap Account—you'll see the email address for your Dropbox account
  1. Swipe in from the right edge of the screen and tap Settings
  2. Tap Account—you'll see the email address for your Dropbox account

If you're a member of a shared folder

People who are members of the same shared folders that you belong to can look up your account's email address for you. Ask another member to do the following:

  1. Sign in to dropbox.com.
  2. Click Sharing.
  3. Click Options, and find a folder that you're both members of.

In the list of shared folder members, the person will be able to see the email address next to your name.

If you have a paid subscription

If you have a paid Dropbox subscription, you can use our credit card lookup tool to find the email address associated with a charge.