Listings for "Dropbox Support" or "Dropbox System" on your Activity page

On rare occasions, Dropbox can update your account on your behalf. For Dropbox Business admins, these listings appear on the Activity page in the Admin Console. Specifically, admins could see one of the following:

  • "Dropbox Support"
  • "Dropbox System"

I see a listing for "Dropbox Support"

If you've contacted our support team, any action we take appears on the Activity page, attributed to "Dropbox Support." For example:


Dropbox Support activity

These actions can include inviting or removing team members, or inviting the original set of admins for your team. However, the Dropbox support team does not do anything on your account unless authorized to do so.

I see a listing for "Dropbox System"

On rare occasions, the Dropbox system must update your account to keep it current with new Dropbox products. The actions we take appear on the Activity page, attributed to "Dropbox System." For example:


Dropbox System activity

These actions can include renaming or moving team folders, or ensuring your Dropbox Business account is up-to-date with new products. Otherwise, "Dropbox System" does not do anything on your account unless authorized to do so.

Other helpful articles:

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help