I don't see the Dropbox badge

The Dropbox badge shows you information about who is currently working in a shared Microsoft Office file with you.

If you're not seeing the Dropbox badge, please check to ensure the following:

  • You have the Dropbox desktop app installed on your computer.
  • The file you're working on is saved in your Dropbox folder.
  • The file you're working on is a Microsoft Office document, opened with Microsoft Office.
  • Your computer is connected to the internet.
  • If you've paired a personal account to your Dropbox Business account, then the badge will only appear on files saved in your Dropbox Business account.
  • If your Office file opened in Protected View (e.g. files downloaded from the Internet or other potentially unsafe locations), you'll need to enable editing.
  • If you use a Windows computer…
    • You're running Windows 7 or above.
    • You're using Microsoft Word, Excel, or PowerPoint (versions 2007, 2010, 2013, or 2016) .
    • Note: If you run Dropbox in Compatibility mode, then the badge won't appear. You'll need to run Dropbox in a supported version of Windows (7 or above) in order to see the badge.
  • If you use a Mac…
    • You're running Mountain Lion or above.
    • You're using Microsoft Word, Excel, or PowerPoint (version 2011 or 2016).
    • You've enabled Accessibility for Dropbox in your Finder preferences.

The Dropbox badge will only appear if all of the above are met.

Special note: For files saved in Office's Compatibility Mode (.xls, .ppt, .doc), the Dropbox badge will not show when another person is viewing the file and it won't prompt you to update to the latest version of the file. To ensure the badge is reporting accurately, please use Save As to save files in a non-Compatibility Mode file format (.xlsx, .pptx, .docx).

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