Dropbox Business: contacting Dropbox support

Dropbox Business admins receive priority email and live support for account or technical questions. If immediate assistance is needed, the help center is also available.

Contact your account or support team:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Click the Help tab to view contact information.
  4. If contacting by phone, have your eight-digit PIN ready.
  • If you don’t have a PIN, click the Generate PIN button

Use the help center

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Click Find an immediate answer.
  • From the help center, you can access guides, how-to videos, and support articles

Dropbox Business team members

Live support is only available to team admins. If you have a support question, contact your team admin for help resolving the issue. If needed, your admin can contact us directly.

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