How do I contact Dropbox Support?

All Dropbox customers can reach Dropbox Support over email, can use the help center, and post to the Community.

Dropbox Business admins can contact live support through the admin console.

We're dedicated to helping you have a great experience with Dropbox. When you have a question, we want to make sure we provide you with an answer.

Learn about the support options and expected response times for your plan:

Dropbox Basic

Type of support Email
Available hours Monday-Friday
Expected response time 72 hours

Dropbox Plus

Type of support Email
Available hours Monday-Friday
Expected response time 24 hours

Dropbox Professional

Type of support Email Chat*
Available hours Monday-Friday Monday-Friday
Expected response time 24 hours Within a few minutes

* If your Dropbox Professional account is linked to a Dropbox Business account, you will not have access to chat support due to Dropbox security restrictions.

Dropbox Business—Standard and Advanced plans

Type of support Email Chat Phone
Available to

Standard members and admins

Advanced members and admins

Standard admins

Advanced admins

Advanced admins
Available hours Monday-Friday Monday-Friday Monday-Friday
Expected response time 24 hours Within a few minutes Within a few minutes

Dropbox Business—Enterprise plan

Type of support Email Phone
Available to Members and admins Admins
Available hours 24/7 24/7
Expected response time 1 hour Within a few minutes

Note: The customer support levels described here are accurate as of October, 2017. Support options may change in the future. 

Available languages 

Phone support: English, French, German, Italian, Japanese, Portuguese, Spanish

Chat support (Standard and Advanced plans): English, French, German, Italian, Japanese, Portuguese, Spanish

Chat support (Professional plan): English, French, German, Italian, Japanese, Portuguese, Spanish

Email support: English, French, German, Italian, Japanese, Portuguese, Spanish

Note: Enterprise email support is available in English only

Available time zones 

Europe: 9AM - 5PM GMT and CET  

United States: 8AM - 8PM ET

Australia, New Zealand, and Singapore: 9AM - 5PM AET

Japan: 9AM - 5PM JST

Is Dropbox down? Check the Dropbox status page.

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Other ways to get help

Community

Twitter support

Guided help