Delete a member from a Dropbox Business team

If someone leaves your company, an admin can remove them from your Dropbox Business team. Team admins and user management admins have several options when removing members from a Dropbox Business team:

  • Suspend the team member
  • Delete the team member
  • Convert the team member to a personal account

Click an option to learn more:

Suspend a team member

Suspended team members instantly lose access to their Dropbox Business account, along with all files, folders, and Paper docs. However, a suspended account continues to use a license and admins can unsuspend them later. 

If you want to recover deleted files from a suspended account, you have until the version history period ends (120 days for most teams).

Suspend a team member:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon beside the name of the user you want to suspend.
  5. Click Suspend member.
  6. Select Suspend. Choose if you want to delete content from this member’s devices.
  7. Click Suspend again.

Unsuspend or delete a suspended team member:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the "Member type" dropdown and select to Suspended.
  5. Click the gear icon beside the name of the user you would like to unsuspend.
  6. Click Unsuspend member.
  7. Click Unsuspend again.

To delete a suspended team member, choose Delete member instead and choose whether to transfer this member’s file content. Then click Delete again.

If you unsuspend a team member, they immediately regain access to their account. They receive an email stating that their account is active again, and they can sign in using their existing password (unless your team uses SSO).

What happens to shared folders and shared links when a team member is suspended?

Shared folders and shared links still work while a team member is suspended. 

What happens on connected devices when a member is suspended?

When a member is suspended, their work account is unlinked from all devices. You can choose to delete content from this member’s devices when you suspend them. If you do, their work Dropbox folder is deleted from all connected devices the next time those devices connect to the internet.

I'm a Dropbox Business team member, and I can't log in because my account is suspended

If you're a team member and your account has been suspended, you should receive an email letting you know. If you try to sign in or create a new account, you'll also see a message saying that your account is suspended.

If you need access to your account, you'll need to speak with your admin. Can't sign in to view your admins? Try contacting your company's help desk, IT department, or management team for help.

What happens if I'm using Active Directory?

Changes made to user status in Active Directory are only pushed to Dropbox Business if you use the Dropbox AD Connector or a third party application. In most cases, user state changes only move in one direction (from Active Directory to Dropbox Business), but this depends on the particular application you're using.

I'm a Dropbox Business team member—if I’m suspended do I also lose access to my personal account?

No, a suspended work account doesn’t suspend your personal account. However, your personal and work accounts are disconnected.

Delete a team member

Deleted team members instantly lose access to their Dropbox Business account, along with all files, folders, and Paper docs. After deleting a team member, admins can choose to reuse that license and invite another person to the team.

Delete a team member:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Choose whether to transfer this member’s file content or delete content from this member’s devices.
    1. Transfer this member’s file content: Transfer team-owned file content to another team member.
    2. Delete content from this member’s devices: This member’s work Dropbox folder is deleted from all connected devices the next time those devices connect to the internet.
  7. Click Delete.

Note: After deleting a team member account, you have seven days to recover them if you made a mistake.

What happens when I delete a team member?

When you delete a team member's account, the following things happen:

  • The team member loses access to the account, including all files and Paper docs
  • Any shared links created on that account are disabled
  • Dropbox stops syncing files to the team member's computers and mobile devices
  • The team member receives an email telling them that the team admin deleted their account and that they no longer have access

Transfer a member’s file content

When deleting a member's account, admins can transfer the deleted member's files to another team member. Account transfer moves all files and folders in the team member's work account (as of the date of the transfer) to another person on the team. Account transfer helps preserve any sharing relationships (shared links or shared folders) so these don't break.

Admins have a limited time to use account transfer, based on the version history period for their team (120 days for most teams). A deleted account can be transfer at any time before the version history period is over. 

Recover a team member account

If a team member account is accidentally deleted, the admin has seven days to recover the account. Recovering a team member reactivates their account with the same files and permissions, like the account was never deleted.

Learn how to recover a team member account.

As a team admin can I delete my own account?

As the admin of a Dropbox Business team you can't remove your own account from the team. Instead, you need to make another member of your team an admin, and then have the new admin remove your account.

Learn how to set someone as an admin on your team.

Can team members delete accounts?

No, Dropbox Business team members can't delete accounts. If you're a Dropbox Business team member and you'd like to delete your account, contact your Dropbox Business team admin.

Learn how to leave a Dropbox Business team.

Convert a team member to a Basic account

When you convert a team member to a personal account, their work account becomes a Dropbox Basic account that isn’t connected to your Dropbox Business team. They will keep all shared files and folders they had access to before joining the team, and any private files in their account. You will no longer be able to manage their files. 

Convert a team member to a personal account:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Click Convert to individual Dropbox Basic account instead.
  7. Click Convert account.

Notes:

  • Converting a team member's account is permanent. After the conversion, you will not be able to restore the account or make any changes.
  • After converting a team member's account, you can reuse the license they occupied and invite another person to the team.

What stays in their converted personal account?

  • All private (not shared) files and folders
  • Shared folders the member owns
  • Shared folders and files owned by people not on the team
  • Shared folders and files owned by the team that you were invited to before joining the team
  • Shared links that don’t have team-only permissions
  • Files and folders shared directly with the member
  • Private unshared Paper docs
  • Paper docs shared by external (non-team) users

What’s removed from their converted personal account?

  • Team folders
  • Shared folders owned by other team members you were invited to after joining the team or that have team-only permissions
  • Shared folders, files, and links that have team-only permissions
  • Team files shared directly with the member, not through shared links
  • Membership to groups and folders shared with the member through groups
  • Shared links created by the member to team files and folders no longer work
  • Shared folder invitations to team content that haven't been accepted no longer work
  • The member can no longer use SSO and instead must sign in using a password
  • Paper docs shared between member and the team

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