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What is reseller support, and how do I enable or disable it?

If you purchased Dropbox Business through one of our reseller partners, you can temporarily grant the partner access to your admin console. This allows the reseller to configure your account on your behalf. You can then remove access at any time.

What actions can a reseller take using reseller support?

Using reseller support, partners have temporary access to:

  • Add and remove members from your team
  • Sign in as users
  • Change admin permissions
  • Use the admin dashboard
  • Create team folders
  • Change sharing permissions and controls
  • Change authentication and security settings
  • Monitor sharing activity on your team
  • Contact Dropbox support

Note: Partners can only take the actions in this list when using reseller support. Sign in to your admin account to take any other actions.

How do I enable reseller support?

To enable reseller support:

  1. Sign in to dropbox.com.
  2. Click Admin Console.
  3. Click Settings.
  4. Under Additional settings, click Reseller support.
  5. Check the box for Reseller support.
  • Enabling reseller support gives your reseller administrative access to your Dropbox Business account. This means that the reseller has full access to and control of your account.
  • If your team signed a Business Associate Agreement (BAA), you can't enable reseller support.

How do I turn off reseller support?

To disable reseller support:

  1. Sign in to dropbox.com.
  2. Click Admin Console.
  3. Click Settings.
  4. Under Additional settings, click Reseller support.
  5. Uncheck the box for Reseller support.

What does it look like when a reseller takes account actions on my behalf?

When a reseller chooses to access your account as an admin, they'll create a single-use link that allows them to sign in to your admin console. Once they sign in, all admins of your business account will receive a notification email.

Any actions taken by the reseller will appear in an account audit log. For example, if a reseller signs in and removes a member from your team, it will be displayed in the audit log as "[reseller name] removed [user name]."

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