The "Sign in as user" feature for Dropbox Business admins

This article discusses a feature that is only available to Dropbox Business teams on an Advanced or Enterprise plan.

Learn more about the new Dropbox Business plans.

With sign in as user, admins of Dropbox Business teams on an Advanced or Enterprise plan can sign in to the Dropbox accounts of members of their teams. This feature gives team admins direct access to the files and folders in team member accounts, and access to make changes or share on behalf of team members.

If you're a team admin, you can use this feature to organize a new employee's Dropbox before they start, more easily troubleshoot issues, or keep a project moving even while team members are away from the office.

Note: If you're the team admin of a Dropbox Business team, you should periodically review the list of admins on your account.

What can I do with Sign in as user?

This feature allows admins to take any action that a user can take in their work account.

Note: If a user has linked their personal Dropbox with their work Dropbox, it will not let admins access their personal Dropbox.

If you're a team admin, and you need to help a team member change account settings—for example, resetting a password—you should manage this using the Admin Console.

Two notes for Dropbox Business team members:

How do I sign in as a member of my Dropbox Business team?

  1. Sign in to
  2. Open the Admin Console.
  3. Open the Members page.
  4. Click the gear icon beside the name of the team member you would like to sign in as.
  5. Click Sign in as user
  6. Click Sign in to confirm that you would like to sign in as the selected user.

You'll then be taken to the account of the user you selected, where you can act on this user's behalf. When you're done, be sure to click Sign out on the red banner at the top of the page. This will help you avoid accidentally making changes to the wrong account later.

  • Note: When you sign in as a user on your team, you will not be able to simultaneously access any other Dropbox account (including your own), whether in a new window or tab in your browser
  • To access a different Dropbox account (including your own), sign out of your team member's account

Visit this article to learn more about signing into Paper as a team member.

Sign in as notifications and logging

If you use sign in as to access a team member's account, you will encounter several notifications. You will also have the opportunity to notify your team member that you have accessed their account (though this is optional).

Team member / admin notifications: If you click Change notification settings in the notifications window, you will have the option to select who receives notification that you have signed in as a team member. These options will vary slightly, depending upon whether your account has one or multiple team admins. Regardless of which option you select, your use of sign in as, and any subsequent actions you take on behalf of a user, will be logged in your account's activity log.

  • Note: If you select The member and activity log (recommended), the team member will receive an email notification that you have accessed their account.

Current sign in as status: If you are currently signed in as a member of your team, you will see a notification bar at the top of the page.

Activity log: If you use Sign in as to take an action on behalf of a member of your team, you will see a record of that action in your team activity log.

Team activity log

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