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How do I get Dropbox crash logs from my iPhone or iPad?

While troubleshooting an issue with one of our iPhone or iPad apps, we might ask you to send us crash logs. You can get the crash logs by syncing your device with iTunes on your computer and then finding the log files on your computer. Alternatively, you can find crash logs directly on your iPhone.

Macintosh

Get crash logs from your device

  1. Sync your iPhone or iPad with iTunes using these instructions from Apple. The crash log files will be synced to your computer.
  2. Open a Finder window and select Go to Folder... from the Go menu (or press Shift-Command-G). A dialog box should appear.

  • Copy and paste the following into the box and press the Return key:
    ~/Library/Logs/CrashReporter/MobileDevice
  • Open the folder name of the device you’ve synced.
  • Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:

    Dropbox_2014-05-07-042617_iPad.crash

    Dropbox_2014-05-02-135300_iPhone.crash

    Note: For iOS 7.1, crash log files end in .ips rather than .crash.

  • Attach the log files in your reply to us.
  • Windows

    Get crash logs from your device

    1. Sync your iPhone or iPad through iTunes using these instructions from Apple. The crash log files will be synced to your computer.
    2. Open Windows Explorer.
  • Copy and paste the following into the address bar and press the Enter key:
    %APPDATA%\Apple Computer\Logs\CrashReporter\MobileDevice\
  • Open the folder name of the device you’ve synced.
  • Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:

    Dropbox_2014-05-07-042617_iPad.crash

    Dropbox_2014-05-02-135300_iPhone.crash

    Note: For iOS 7.1, crash log files end in .ips rather than .crash.

  • Attach the log files in your reply to us.
  • Get crash logs directly from your iPhone

    1. On your iPhone, navigate to the Settings app
    2. Go to Privacy
    3. Go to Diagnostics & Usage
    4. Go to Diagnostic & Usage Data
    5. You will see an alphabetical list all crash logs on your device
    • Hint: Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard.

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