If you're experiencing prolonged technical issues with your Dropbox iPhone or iPad app, you may need to reset Dropbox from scratch by deleting and reinstalling the app. Doing so should reset your settings and resolve any unusual technical errors. Don't worry, uninstalling will only remove the app and its settings from your iPhone or iPad. Your files won't be touched; they're safe and sound on Dropbox servers.
Delete the app
- From your home screen, tap and hold the Dropbox icon.
- After a second or two, tap the "X" that appears at the top-left of the app's icon.
- You'll be asked to confirm your decision to delete the app. Confirm to delete the app from your phone or tablet.
Reinstall the app
To reinstall, simply search the App Store for Dropbox or visit the Dropbox website from your web browser.