How to fix issues with camera uploads

The camera uploads feature automatically adds photos and videos to your Dropbox account from your computer, phone, or tablet. For information about this feature, visit our our camera uploads overview.

Frequently asked questions covered in this article

Common error messages

What do I do if camera uploads isn’t working?

Try these quick troubleshooting steps for camera uploads if it isn’t working as expected:

  • Connect to Wi-Fi
    • You won’t always need to do this, but camera uploads might be slower if your data signal isn’t strong
  • Turn on airplane mode, and then connect to Wi-Fi (so that your phone is only connected to Wi-Fi and not data)
  • Connect to a different Wi-Fi network
  • Plug your computer, phone, or tablet in and make sure the battery is charged
    • Camera uploads could work slower when your battery is low
  • Update to the latest version of the Dropbox app
  • Upgrade the operating system on your device to the latest version
  • Delete or disable any other app that is automatically receiving uploaded photos from your computer, phone, or tablet (such as Google Photos or iCloud Photos)
  • iOS only: Enable location services
    • Camera uploads pauses if no change in location is detected after a certain amount of time

Can I change the destination of my photos to a different folder?

If you’re using camera uploads, your photos will always go to your Camera Uploads folder. You can’t change the destination of your photos to a different folder. However, you can move photos to a different folder after they’ve been uploaded to your Camera Uploads folder.

Why did camera uploads use all of my battery power?

Camera uploads can use a large amount of battery power during its first sync with your Dropbox account. After the photos on your phone upload, battery usage should return to normal.

By default, the Dropbox app stops auto-uploading when your battery is low to save battery life. 

If you’re still experiencing an issue with battery life, try these simple troubleshooting steps.

Why is camera uploads missing some of my files?

To prevent duplicates, camera uploads checks if a photo or video was previously uploaded. Photos and videos already imported using camera uploads don’t upload again, even if you deleted the files from your account.

If you’d like to add photos and videos to your camera uploads folder that were previously uploaded, you can upload them manually to your Camera Uploads folder.

RAW files

Some RAW files may not upload with camera uploads. Learn more about approved image file formats on the Android MediaStore or the iOS Developer page.

Why am I seeing someone else’s photos in my Camera Uploads folder?

If you’re seeing someone else’s photos in your Camera Uploads folder, you have a couple of options:

  • You can view any devices that are linked to your account and unlink any that are unfamiliar to you on the Security page
  • You can view who uploaded the photos, which might help you figure out how they got there

How did these photos get there in the first place?

When you connect a phone or tablet to a computer with the Dropbox desktop application, a pop-up asks if you want to use camera uploads. So, for example, if someone used your computer to charge their phone, they may have clicked OK to that pop-up without realizing it. 

How to find who uploaded photos to your account

You can check to see who the photos belong to, which might help you figure out how they got there. To do so:

  1. Hover your mouse over one of the files.
  2. Click the (ellipses).
  3. Click Version history. Learn more about how to find Version history
  4. Look for a name next to Added by.

How to find the Security page and unlink devices

You can view any devices that are linked to your account and unlink any that are unfamiliar to you on the Security page. To do so:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture).
  3. Click Settings.
  4. Click the Security tab.
  5. Scroll to Devices
  6. Click the X to unlink a device.
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