If your computer or mobile device was lost or stolen, or you're worried about the security of your account, there are several things you can do.
Change your password
You can change your password on the account settings page of your Dropbox account. Be sure to use a strong password that you don't use for any other service.
Learn more about choosing a strong password.
Set up two-step verification
Two-step verification is a highly effective way to protect your account from unauthorized access. When you sign in to Dropbox, you'll be required to enter the code sent to your phone or a mobile authenticator app. Find out how to set up two-step verification.
Look up a device's last known IP address
A computer's or mobile device's last known IP address is recorded when Dropbox connects to the internet on that device. The IP address can be used to identify the approximate geographical location where the device connected through an internet service provider. You can view this information on the Security tab in your account settings.
Roll your mouse over the "i" icon to see the last IP address that was recorded. We currently show the country of the last known IP address, but you can use any IP address lookup service for more detailed information.
Unlink devices, web sessions, and apps
From the Security tab you can also unlink devices, web sessions, and apps as needed by clicking the corresponding X. This will help prevent unauthorized changes to your account.
- By unlinking a computer or mobile device, you'll stop recording any new IP addresses from that device, and you'll also turn off syncing to and from that device
- If you're signed in to Dropbox through a web browser, unlinking a web session will sign you out and require your password to sign in again
- If a third-party app is linked to your account, unlinking means that app can no longer access your Dropbox account (your password will be required if you want to relink)
Remote wipe the Dropbox folder from a device
If you're a Dropbox Plus or Dropbox Business user, you can use remote wipe to delete the Dropbox folder from a device when you unlink it. Learn about how to use remote wipe.
Dropbox Business team admins and team members
Dropbox Business team admins have the ability to sign in to the accounts of team members using the Sign in as user feature. Team admins can sign in to team member accounts to do any of the following:
- View a team member's folder structure
- Share files and folders with others
- View, open, and download files
- Delete files, or restore deleted files
If you're a Dropbox Business team member, and you think your account has been compromised because you see that one of the above actions has been taken in your account, first check with your team admin.