Reset a Dropbox password

There are several ways to reset your password, but the easiest is to visit the Forgot password page and then follow the instructions.

If that page doesn't work for you, try one of the other options in this article.

I can't sign in to my account at all

  1. Visit dropbox.com in your web browser.
  2. Click Sign in.
  3. Click Forgot your password?
  4. Enter the email address you used to create the account.
  5. Check your email inbox, and click the link in the email you received to reset your password.

Reset your password on dropbox.com

I'm already signed in to the Dropbox website

  1. Open dropbox.com in your web browser.
  2. Click your name at the top of the screen.
  3. Click Settings.
  4. Click the Security tab.
  5. Click Forgot password?
  6. Enter the email address you used to create the account.
  7. Check your email inbox, and click the link in the email you received to reset your password.

Reset your password while signed in on dropbox.com

Note: If you don't receive the reset email, check the spam folder of your inbox. If the reset email isn't there, try adding no-reply@dropbox.com to your address book and then resending the password reset email.

I'm signed in to the Dropbox app on my computer

If you have a computer with the Dropbox desktop app linked to your account, you can reset your password that way.

  1. Click the Dropbox icon in your system tray or menu bar.
  2. Click the globe icon—you will be redirected to dropbox.com.
  3. Click your name at the top of the screen.
  4. Click Settings.
  5. Click the Security tab.
  6. Click Forgot your password?
  7. Enter the email address you used to create the account.
  8. Check your email inbox, and click the link in the email you received to reset your password.

Note: When using the Dropbox desktop app, you only need your password when you first install the app, or whenever you link or relink your computer to your Dropbox account. You can control all access to your Dropbox account via the Security tab of your account settings on dropbox.com.

Dropbox Business users

You may not be able to reset your password through Dropbox if your administrator has turned on the single sign-on (SSO) feature. This feature lets users access Dropbox just by using their company's sign-in page. Contact your admin to find out whether this feature has been turned on. If SSO was enabled for your team, enter your email address and leave the password field blank on the Dropbox sign-in pages.

Learn more about accessing Dropbox if SSO was enabled for your team.

I've tried everything, but I still can't reset my password

If you've tried each of the troubleshooting steps above and you're still not receiving the password reset email, you may need additional help. To get additional help:

  1. If you haven't yet done so, submit a ticket.
  2. If you submitted a ticket, and then arrived at this article via an automated email response from us, reply to that email.
    • Note: Be sure to let us know that you've tried each of the steps listed in this article, including adding no-reply@dropbox.com to the address book of your inbox

We'll then do our best to assist. However, note that the vast majority of issues with the password reset email are solved by trying one or more of the suggestions in this article.

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