Is my HP device eligible for the Dropbox space promotion?

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What is the Dropbox promotion on HP devices?

Using Dropbox on your promotion-eligible HP device makes it easier than ever to access your most important documents, photos, and videos from anywhere and share them with others.

If you purchased a HP consumer computer or Android tablet in select countries, you may be eligible for an additional 25 GB of included Dropbox space.

  • If you purchased your HP device before October 23, 2015, the 25 GB of bonus space will be available for 6 months from the date of your activation
  • If you purchased your HP device on or after October 23, 2015, the 25 GB of bonus space will be available for 12 months from the date of your activation

Which HP devices are eligible for the Dropbox space promotion?

Select new HP, HP Pavilion and HP Envy branded laptops and desktops in the United States, United Kingdom, Australia and New Zealand. The promotion is not available for HP EliteBook, HP ProBook, and HP ZBook.

Promotion terms and eligibility

How long is the promotion valid for?

  • If you purchased your HP device before October 23, 2015, the 25 GB of bonus space will be available for 6 months from the date of your activation
  • If you purchased your HP device on or after October 23, 2015, the 25 GB of bonus space will be available for 12 months from the date of your activation

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of deal once.


Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferable once it has been redeemed.


Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the eligible device.


Why am I not eligible to redeem the promotional space?

There may be a variety of reasons you're not eligible to redeem the promotional space:

  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.
  • The Dropbox app was not pre-loaded on your device.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
  • Your device may not be eligible for the promotion due to some country and retailer exclusions.

Redeeming the promotion

How do I claim this promotion?

In order to receive the additional 25 GB of space on your Dropbox account, you must complete the following steps:

  1. Use the installer included on your eligible device to link to Dropbox.
  2. Sign up or sign in through the Dropbox application on your eligible device in order to link it to Dropbox.
  3. Complete at least 5 steps of our Get Started guide within 90 days of connecting your eligible device to your Dropbox account.

How do I link my HP computer to Dropbox?

To install Dropbox on your HP computer, locate and double-click on the Dropbox icon on your desktop. You should see the following window appear (note the screenshot below is for the 6-month promotion):


HP webflow 1

If you can't find the Dropbox installer on your HP computer, you can also download it here.

You can sign up for a new Dropbox account by filling out the details on this page. If you already have a Dropbox account, click sign in.

When the Dropbox installation is complete, you will see this page:


HP webflow 4


I’m unable to redeem the promotional space on an eligible device. Can you help?

If you're unable to redeem your promotional space from your eligible device, please verify the following:

  • Did you complete at least 5 out of 7 steps from the Get Started guide? Please note that you have to complete these steps within 90 days of linking your Dropbox account to your HP device.
  • Did you sign in to the Dropbox app with another Dropbox account? You may only redeem the promotion with the first Dropbox account you used to sign in to Dropbox on the eligible device. The promotion may not be transferred between accounts. If you do not have access to the email address that was first used to log in to Dropbox on your device, you will not be able to redeem the promotion.
  • Have you redeemed another HP promotion? Each user is only eligible to redeem the same type of promotional deal once.

When the promotion ends

How do I check when my promotional space expires?

You can verify when your bonus space expires by going to your account page and clicking View space earned.


What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB (and any space you've earned through referrals or other bonuses).

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Plus.

Terms of the Dropbox 6-month promotion for HP devices

For HP PCs and tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of connecting your eligible HP device to your Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for six months, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-HP device. When the six-month promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

Terms of the Dropbox 12-month promotion for HP devices

For HP PCs and tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of connecting your eligible HP device to your Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for 12 months, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-HP device. When the twelve-month promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

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