1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox for Business
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  9. Space and storage
  10. Photos and videos
  11. Mobile

Why did my shared link stop working?

If a link you've shared has stopped working, check the following:

  • Make sure the file or folder hasn't been moved, renamed, or deleted. To re-establish the link, move the file or folder back to its original location, give it the original name, or restore it.
  • Make sure you haven't disabled the link. Sign in to the Dropbox website and click on Links in the left-hand sidebar. If you don't see the link in your list, you may have removed it at some point. You can always create a new link.
  • Make sure the link hasn't expired. If you're a Dropbox Pro or Dropbox for Business user, and you set an expiration for your shared link, it may have expired. In that case, you can create a new link.
  • Check with the shared folder owner. If you're a Dropbox for Business user or a team user, and you're sharing a link to a file that's in a shared folder, the owner of the folder may have changed the sharing settings to specify that links can only be shared with other team members.
  • Check with your admin about your team's sharing rules. If you're a Dropbox for Business user, your admin may have turned off the ability to share links with people outside the team. If so, shared links that you've created won't work for people outside the team unless your admin turns this permission back on.

For our advanced users

Banned links

We ban shared links when they're responsible for unusually large amounts of traffic, or when they violate our Acceptable Use Policy (for example, by hosting spam or malware). Learn more.

Important note on copyrighted material

You should only use shareable links for files that you have the legal right to share with others (for example, documents, photos, software, music, and videos that you personally created). You do not have the right to share files unless you own the copyright in them or have been given permission by the copyright owner to share them. Purchasing or legally acquiring video, music, ebooks, or software does not give you the right to share that material with third parties over the Internet.

If you have any doubts about whether you have the legal right to share certain files, you should not share them. You represent that files shared using shareable links do not violate Dropbox’s Terms of Service and that you own all copyrights to them or have been given permission by the copyright owner to share them. Dropbox has adopted a policy of terminating the accounts of users who repeatedly infringe copyright or whose accounts are subject to multiple infringement allegations. If you repeatedly share files that infringe others’ copyrights, your account will be terminated.

For more information on Dropbox’s copyright policy, please visit Dropbox’s DMCA page.