The ecommerce software company uses Dropbox Business to share web shop designs more easily and securely with clients, leading to better and faster service.
De Nieuwe Zaak's key results
Heightened efficiency and productivity
Increased flexibility in workflows
Improved customer experience
Shopping for the right technology
As a one-stop shop for ecommerce, De Nieuwe Zaak employ a broad array of IT and web marketing specialists. Teamwork across these functions is absolutely critical to ensure the end-to-end success of clients’ online sales channels. Yet internal collaboration proved challenging given the distributed and cross-functional nature of each client team, which consists of a project manager, up to 35 marketing experts, web shop developers and optimisation specialists. Sharing information and ideas with clients in a collaborative environment is equally important at De Nieuwe Zaak. As Director and co-owner Jeroen de Jong explains, “Our mission – to create more web business for our clients – requires close and collaborative partnerships. We need to listen carefully to their unique needs and work together to customise a web shop that continually attracts their target audience and grows their business.” To keep team members connected, De Nieuwe Zaak initially relied on an internal server for file sharing. But, according to de Jong, the drawbacks outweighed the benefits. “Version control was a big issue” he recalls. “We had to check via email or phone to make sure we were working with the latest version of a document”. The idea to use Dropbox Business came from a client – and immediately proved to be a smart move. “With Dropbox Business, we found an affordable solution that instantly solved our version control and security issues” says de Jong. “Setup didn’t require IT expertise, and collaboration is now a simple process. Dropbox Business is easy to implement, easy to use and easy to understand.”
“With Dropbox Business, our team members can collaborate more easily with each other and clients. That helps us provide a better experience for clients that keeps them happy and helps make sure they stay customers.”
Optimising workflows with mobile access
Today, the ecommerce professionals at De Nieuwe Zaak have Dropbox Business installed on their laptops, tablets and smartphones – providing anytime, anywhere access to the latest files. As a result, they can stay in sync and work together more seamlessly. “Dropbox Business gives us new-found mobility to work more efficiently and create more flexible workflows that boost productivity” adds de Jong. Mobile access is also playing a big role in strengthening client relationships at De Nieuwe Zaak. Using Dropbox Business, web shop designers can easily share their preliminary creations with clients and quickly capture client feedback. Marketing experts can work more closely with clients to tune campaigns and meet ecommerce goals. And optimisation specialists can quickly share documents that give clients timely insight into their web shops and SLA performance. “With Dropbox Business, our team members can collaborate more easily with each other and clients” says de Jong. “That helps us provide a better experience for clients that keeps them happy and helps make sure they stay customers. That’s even more important to us than getting new customers.”
“Our data is the foundation of our business, and I know that it is safe with Dropbox Business”
A safe, secure solution
Safeguarding all of its data, documents and client agreements is a top priority for De Nieuwe Zaak. According to de Jong, “As a company and a software provider, we depend heavily on all of our data and client materials. If we lost any of that, we wouldn’t be able to function.” With Dropbox Business, the company gets turnkey access to business-grade security that backs up the latest version of its files automatically. For an extra layer of security, the company also relies on Dropbox Business to provide authentication through the two-step verification feature, which lets users proactively protect their accounts wherever they go. Confident that their files are now secure, De Nieuwe Zaak can focus on what matters most – serving clients. “Our data is the foundation of our business, and I know that it is safe with Dropbox Business” adds de Jong. “Even if there was a fire or other disaster, we’d still be able to access our data – and run our business”.