Get 24/7 white glove support—including 1-hour email response times—and proactive feature guidance so you can focus on what matters.
The premium support add-on caters to your schedule. If you need a support engineer, just pick a time—day or night. And even if you started with chat or email—you can easily switch to live phone support.
You’ll get product and new features training, plus ongoing support so teams can use Dropbox like pros. Set up accounts, learn about sharing files and folders, and syncing docs so you can keep moving ahead.
With Dropbox Premium Support, you’ll hear back within an hour of your request. And you’ll always hear back from a live human being.