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How do I select an event to recover deleted files from?

Sections in this article:

Undo a deletion event

  1. Sign in to the Dropbox website and click on Events in the left sidebar.
  2. If the event you're looking for occurred in a shared folder, select the shared folder from the pull-down menu at the top of the page.
  3. Look for the event where multiple files were deleted and click the and X more files link.
  4. Click on the link in the event you want to undo
  5. From this page, click the Restore these files link at the top of the page.
  6. Click the option to restore these files
You're all set! The files will be added back to your account. Please note that this could take some time if there's a large number of files to restore.

Recover select files or folders

You can recover any file or folder deleted in the last 30 days from the Dropbox website (or longer, if you have a Dropbox for Business account, or a Dropbox Pro account with Extended Version History).

  1. Click the trash can icon near the search box at the top of the file browser.
  2. Show deleted files button
  3. All deleted files and folders will appear in the list in gray. Select the deleted file or folder you want to recover by clicking the empty space to the right of its name.

    • Hint: You can select multiple files or folders at once by pressing the shift (PC) or command (Mac) key as you click
  4. Click the Restore button from the bar at the top of the file browser.

Get a link to a deletion event

If a deletion event took place within the last 30 days (or longer, if you have a Dropbox for Business account, or a Dropbox Pro account with Extended Version History) but you're not seeing the option to Undo a deletion event, follow these instructions:

  1. Sign in to the Dropbox website and click on Events in the left sidebar.
  2. If the event you're looking for occurred in a shared folder, select the shared folder from the pull-down menu at the top of the page.
  3. Look for the event where multiple files were deleted and click on its link.
  4. Click on the link in the event you want to undo Click on the link in the event you want to undo
  5. Copy the link from your browser's address field.
  6. Copy the link in your browser's address field Copy the link that appears in your browser's address field
  7. Go to Dropbox Support, and follow this path to find the email support form where you can enter the deletion event link: File recovery, Undo a large number of changes to files and folders, Undo a large number of changes.

Use the same method to get other event links as needed.

Instructions for account rollbacks

If you are in contact with our support team regarding an account rollback, you will be asked to provide an event link. Please note that the link you provide will be to an individual event—our support agents will rollback your account to its exact state prior to this event. This means that any changes to files or folders you made after that event will be overwritten. It may be useful to make a separate copy (outside of your Dropbox) of any files you have recently edited so that you don't lose any important changes.

If you would still like to proceed with the account rollback, please find the information you need in the Get a link to the event you'd like to undo instructions and provide it to our support agents.