Why did my shared link stop working?

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If a link you've shared has stopped working for someone, check the following:

  • Make sure the file or folder hasn't been moved, renamed, or deleted. To re-establish the link, move the file or folder back to its original location, give it the original name, or restore it.
  • Make sure you haven't disabled the link. Sign in to the Dropbox website and click on Links in the left-hand sidebar. If you don't see the link in your list, you may have removed it at some point. You can always share a new link.
  • If you're a Dropbox for Business user, check with your admin. Your administrator may have turned off the ability to share links with people outside the team. If so, shared links that you've created will no longer work for people outside the team unless your admin turns this permission back on.

For our advanced users

Banned links

We ban shared and Public folder links when they're responsible for an uncommonly large amount of traffic, or when they violate our Acceptable Use Policy (such as spam or malware). Find out more.

Important note on copyrighted material

You should only use shareable links for files that you have the legal right to share with others (for example, documents, photos, software, music, and videos that you personally created). You do not have the right to share files unless you own the copyright in them or have been given permission by the copyright owner to share them. Purchasing or legally acquiring video, music, ebooks, or software does not give you the right to share that material with third parties over the Internet.

If you have any doubts about whether you have the legal right to share certain files, you should not share them. You represent that files shared using shareable links do not violate Dropbox’s Terms of Service and that you own all copyrights to them or have been given permission by the copyright owner to share them. Dropbox has adopted a policy of terminating the accounts of users who repeatedly infringe copyright or whose accounts are subject to multiple infringement allegations. If you repeatedly share files that infringe others’ copyrights, your account will be terminated.

For more information on Dropbox’s copyright policy, please visit Dropbox’s DMCA page.

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