On a Dropbox Business team, there are admins and team members. Admins can manage membership to the team, change settings, and manage billing. Dropbox recommends that all Dropbox Business accounts have at least two admins.
Admins on an Advanced or Enterprise Dropbox Business plan can have global permissions (as a team admin) or a more limited set of permissions (as user management and support admins). Admins on a Standard team all have global permissions as team admins.
How to add or change an admin
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members.
- Click the gear icon for the member you want to make an admin.
- Select Add admin permissions from the menu.
- Confirm you’ve selected the correct admin permissions level in the pop-up window.
How to remove an admin
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members, and then locate the member whose account you'd like to delete.
- Click the gear icon beside the member's name, and select either Remove admin permissions or Delete user.
- If you're deleting a user, select whether or not you'd like to use remote wipe to remove any files from the user’s linked devices the next time they come online, and then click Delete.
How to change admin permissions
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members.
- You’ll see their current role (member, support admin, user management admin, or team admin) in the User Type column.
- Click the gear icon next to the member name.
- Click Add admin permissions or Change admin permissions.
Tiered admin permissions
Not every admin has to have the same permissions. If you are the team admin on an Advanced or Enterprise Dropbox Business plan, you can designate other admins as team, user management, or support admins. On a Standard team, all admins have the access of a team admin.
What’s the difference between the three admin roles?
Support admins:
- Manage team member passwords
- Manage team member account security
- Contact Dropbox support regarding common service requests
User management admins:
Same permissions as support admins plus:
- Add and remove team members
- Generate per-user activity logs
Team admins:
All above permissions plus:
- Set team-wide security and sharing permissions
- Manage team members
- Manage team folders
- Set team members as admins
- Remove or suspend other admins from a team
Notes on the different admin roles:
- There must always be at least one team admin
- Team admins can remove or suspend other admins from a team
There’s a more detailed table of all permissions below.
Breakdown of admin permissions
Permissions that aren’t included are available to all levels of admin.
Team admin |
User management admin |
Support admin |
|
---|---|---|---|
Org-wide settings | |||
Enroll in early-access programs | Yes | No | No |
Global authentication settings | Yes | No | No |
3rd-party app linking | Yes | No | No |
Change global sharing controls | Yes | No | No |
Create/remove team folders | Yes | No | No |
Manage Dropbox Paper settings | Yes | No | No |
Manage Device approvals | Yes | No | No |
Manage Network control settings | Yes | No | No |
Create company-managed groups | Yes | Yes | Yes |
Adjust group members | Yes | Yes | Yes |
Manage sharing links owned by team members | Yes | Yes | Yes |
Team admin |
User management admin |
Support admin |
|
Member management | |||
Sign in as user | Yes | No | No |
Initiate domain invites | Yes | Yes | No |
Invite/remove team members | Yes | Yes | No |
Change team member email | Yes | Yes | Yes |
Send invitation reminders | Yes | Yes | Yes |
Transfer accounts | Yes | Yes | No |
Delete non-admin members | Yes | Yes | No |
Reset non-admin passwords | Yes | Yes | Yes |
Close non-admin web sessions | Yes | Yes | Yes |
Close admin web sessions | Yes | No | No |
Create/assign admin roles | Yes | No | No |
Suspend/remove admin roles | Yes | No | No |
Reset admin passwords | Yes | No | No |
Create/manage/archive team folders from team folder manager | Yes | No | No |
Team admin |
User management admin |
Support admin |
|
Viewing permissions | |||
Non-admin activity reports | Yes | Yes | No |
View members tab | Yes | Yes | Yes |
View accounts tab | Yes | No | No |
View company activity feed | Yes | No | No |
View dashboard | Yes | Yes | Yes |
View team member profiles | Yes | Yes | Yes |
Generate per-user activity logs | Yes | Yes | No |
Team admin |
User management admin |
Support admin |
|
Account settings | |||
Add licenses | Yes | No | No |
Access billing tab | Yes | No | No |
Change account tab | Yes | No | No |
Access help & contact support | Yes | Yes | Yes |