Change admin rights for your Dropbox Business team

On a Dropbox Business team, there are admins and team members. Admins can manage membership to the team, change settings, and manage billing. Dropbox recommends that all Dropbox Business accounts have at least two admins.

Admins on an Advanced or Enterprise Dropbox Business plan can have global permissions (as a team admin) or a more limited set of permissions (as user management and support admins). Admins on a Standard team all have global permissions as team admins.

How to add or change an admin

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members.
  4. Click the gear icon for the member you want to make an admin.
  5. Select Add admin permissions from the menu.
  6. Confirm you’ve selected the correct admin permissions level in the pop-up window.

How to remove an admin

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members, and then locate the member whose account you'd like to delete.
  4. Click the gear icon beside the member's name, and select either Remove admin permissions or Delete user.
  5. If you're deleting a user, select whether or not you'd like to use remote wipe to remove any files from the user’s linked devices the next time they come online, and then click Delete.

How to change admin permissions

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members
    1. You’ll see their current role (member, support admin, user management admin, or team admin) in the User Type column.
  4. Click the gear icon next to the member name.
  5. Click Add admin permissions or Change admin permissions.

Tiered admin permissions

Not every admin has to have the same permissions. If you are the team admin on an Advanced or Enterprise Dropbox Business plan, you can designate other admins as team, user management, or support admins. On a Standard team, all admins have the access of a team admin.

What’s the difference between the three admin roles?

Support admins:

  • Manage team member passwords
  • Manage team member account security
  • Contact Dropbox support regarding common service requests

User management admins:

Same permissions as support admins plus:

  • Add and remove team members
  • Generate per-user activity logs

Team admins:

All above permissions plus:

  • Set team-wide security and sharing permissions
  • Manage team members
  • Manage team folders
  • Set team members as admins
  • Remove or suspend other admins from a team

Notes on the different admin roles:

  • There must always be at least one team admin
  • Team admins can remove or suspend other admins from a team

There’s a more detailed table of all permissions below.

Breakdown of admin permissions

Permissions that aren’t included are available to all levels of admin.

 

Team admin

User management admin

Support admin

Org-wide settings      
Enroll in early-access programs Yes No No
Global authentication settings Yes No No
3rd-party app linking Yes No No
Change global sharing controls Yes No No
Create/remove team folders Yes No No
Manage Dropbox Paper settings Yes No No
Manage Device approvals Yes No No
Manage Network control settings Yes No No
Create company-managed groups Yes Yes Yes
Adjust group members Yes Yes Yes
Manage sharing links owned by team members Yes Yes Yes
 

Team admin

User management admin

Support admin

Member management      
Sign in as user Yes No No
Initiate domain invites Yes Yes No
Invite/remove team members Yes Yes No
Change team member email Yes Yes Yes
Send invitation reminders Yes Yes Yes
Transfer accounts Yes Yes No
Delete non-admin members Yes Yes No
Reset non-admin passwords Yes Yes Yes
Close non-admin web sessions Yes Yes Yes
Close admin web sessions Yes No No
Create/assign admin roles Yes No No
Suspend/remove admin roles Yes No No
Reset admin passwords Yes No No
Create/manage/archive team folders from team folder manager Yes No No
 

Team admin

User management admin

Support admin

Viewing permissions      
Non-admin activity reports Yes Yes No
View members tab Yes Yes Yes
View accounts tab Yes No No
View company activity feed Yes No No
View dashboard Yes Yes Yes
View team member profiles Yes Yes Yes
Generate per-user activity logs Yes Yes No
 

Team admin

User management admin

Support admin

Account settings      
Add licenses Yes No No
Access billing tab Yes No No
Change account tab Yes No No
Access help & contact support Yes Yes Yes

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