Show all results

Change admin rights for your Dropbox Business team

On a Dropbox Business team, there are admins and team members. Admins can manage membership to the team, change settings, and manage billing. Dropbox recommends that all Dropbox Business accounts have at least two admins.

Admins on an Advanced or Enterprise Dropbox Business plan can have global permissions (as a team admin) or a more limited set of permissions (as user management and support admins). Admins on a Standard team all have global permissions as team admins.

How to add or change an admin

Sign in to dropbox.com with your admin credentials.
Click Admin Console.
Click Members.
Click the gear icon for the member you want to make an admin.
Select Add admin permissions from the menu.
Confirm you’ve selected the correct admin permissions level in the pop-up window.

How to remove an admin

Sign in to dropbox.com with your admin credentials.
Click Admin Console.
Click Members, and then locate the member whose account you'd like to delete.
Click the gear icon beside the member's name, and select either Remove admin permissions or Delete user.
If you're deleting a user, select whether or not you'd like to use remote wipe to remove any files from the user’s linked devices the next time they come online, and then click Delete.

How to change admin permissions

Sign in to dropbox.com with your admin credentials.
Click Admin Console.
Click Members.
1. You’ll see their current role (member, support admin, user management admin, or team admin) in the User Type column.
Click the gear icon next to the member name.
Click Add admin permissions or Change admin permissions.

Tiered admin permissions

Not every admin has to have the same permissions. If you are the team admin on an Advanced or Enterprise Dropbox Business plan, you can designate other admins as team, user management, or support admins. On a Standard team, all admins have the access of a team admin.

What’s the difference between the three admin roles?

Support admins:

Manage team member passwords
Manage team member account security
Contact Dropbox support regarding common service requests

User management admins:

Same permissions as support admins plus:

Add and remove team members
Generate per-user activity logs

Team admins:

All above permissions plus:

Set team-wide security and sharing permissions
Manage team members
Manage team folders
Set team members as admins
Remove or suspend other admins from a team

Notes on the different admin roles:

There must always be at least one team admin
Team admins can remove or suspend other admins from a team

There’s a more detailed table of all permissions below.

Breakdown of admin permissions

Permissions that aren’t included are available to all levels of admin.

	Team admin	User management admin	Support admin
Org-wide settings
Enroll in early-access programs	Yes	No	No
Global authentication settings	Yes	No	No
3rd-party app linking	Yes	No	No
Change global sharing controls	Yes	No	No
Create/remove team folders	Yes	No	No
Manage Dropbox Paper settings	Yes	No	No
Manage Device approvals	Yes	No	No
Manage Network control settings	Yes	No	No
Create company-managed groups	Yes	Yes	Yes
Adjust group members	Yes	Yes	Yes
Manage sharing links owned by team members	Yes	Yes	Yes
	Team admin	User management admin	Support admin
Member management
Sign in as user	Yes	No	No
Initiate domain invites	Yes	Yes	No
Invite/remove team members	Yes	Yes	No
Change team member email	Yes	Yes	Yes
Send invitation reminders	Yes	Yes	Yes
Transfer accounts	Yes	Yes	No
Delete non-admin members	Yes	Yes	No
Reset non-admin passwords	Yes	Yes	Yes
Close non-admin web sessions	Yes	Yes	Yes
Close admin web sessions	Yes	No	No
Create/assign admin roles	Yes	No	No
Suspend/remove admin roles	Yes	No	No
Reset admin passwords	Yes	No	No
Create/manage/archive team folders from team folder manager	Yes	No	No
	Team admin	User management admin	Support admin
Viewing permissions
Non-admin activity reports	Yes	Yes	No
View members tab	Yes	Yes	Yes
View accounts tab	Yes	No	No
View company activity feed	Yes	No	No
View dashboard	Yes	Yes	Yes
View team member profiles	Yes	Yes	Yes
Generate per-user activity logs	Yes	Yes	No
	Team admin	User management admin	Support admin
Account settings
Add licenses	Yes	No	No
Access billing tab	Yes	No	No
Change account tab	Yes	No	No
Access help & contact support	Yes	Yes	Yes