Dropbox Business tiered admins: an overview

This article discusses a feature that is only available to Dropbox Business teams on an Advanced or Enterprise plan.

Learn more about the new Dropbox Business plans.

Dropbox Business tiered admins allow Advanced and Enterprise teams to have multiple admin roles, each with a different set of permissions.

In this article you'll find:

What are the different admin roles?

There are three tiers of Dropbox Business admins:

  • Team admin
  • User management admin
  • Support admin

What are the differences between the three admin roles?

Team admins have all available admin permissions:

  • Set team-wide security and sharing permissions
  • Manage team members
  • Manage team folders
  • Set team members as admins
  • Remove or suspend other admins from a team

User management admins:

  • Add and remove team members
  • Manage groups
  • Generate per-user activity logs

Support admins:

  • Manage team member passwords
  • Manage team member account security
  • Contact Dropbox support regarding common service requests

Notes on the different admin roles:

  • There must always be at least one team admin
  • Team admins can remove or suspend other admins from a team

How do I add or change admin permissions for a team member?

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members.
  4. Click the gear icon next to the member name.
    • If the person is not yet an admin, click Add admin permissions
    • If the person is already an admin, click Change admin permissions

How can I tell which admin role a team member has?

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members.
  4. Locate the User Type column, which shows one of four different work roles:
    • Member
    • Support admin
    • User management admin
    • Team admin

Who can set other team members as admins, or promote or demote admins?

Only team admins can create admins or change admin roles.

Where can I see a breakdown of the individual permissions available to each admin tier?

Permissions that aren’t included are available to all levels of admin.

 

Team admin

User management admin

Support admin

Org-wide settings      
Enroll in early-access programs Yes No No
Global authentication settings Yes No No
3rd-party app linking Yes No No
Change global sharing controls Yes No No
Create/remove team folders Yes No No
Manage Dropbox Paper settings Yes No No
Manage Device approvals Yes No No
Manage Network control settings Yes No No
Create company-managed groups Yes Yes Yes
Adjust group members Yes Yes Yes
Manage sharing links owned by team members Yes Yes Yes
 

Team admin

User management admin

Support admin

Member management      
Sign in as user Yes No No
Initiate domain invites Yes Yes No
Invite/remove team members Yes Yes No
Change team member email Yes Yes Yes
Send invitation reminders Yes Yes Yes
Transfer accounts Yes Yes No
Delete non-admin members Yes Yes No
Reset non-admin passwords Yes Yes Yes
Close non-admin web sessions Yes Yes Yes
Close admin web sessions Yes No No
Create/assign admin roles Yes No No
Suspend/remove admin roles Yes No No
Reset admin passwords Yes No No
Create/manage/archive team folders from team folder manager Yes No No
 

Team admin

User management admin

Support admin

Viewing permissions      
Non-admin activity reports Yes No Yes
View members tab Yes Yes Yes
View accounts tab Yes No No
View company activity feed Yes No No
View dashboard Yes Yes Yes
View team member profiles Yes Yes Yes
Generate per-user activity logs Yes Yes No
 

Team admin

User management admin

Support admin

Account settings      
Add licenses Yes No No
Access billing tab Yes No No
Change account tab Yes No No
Access help & contact support Yes Yes Yes
Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help