What's a permission conflict?

A permission conflict happens when you try to add a file to a folder that you don’t have access to.

In order to preserve your work and the permissions on that folder, Dropbox will instead create a new folder within your Team Member Folder as “[file name] (permission conflicts)”.

What do I do now?

The best way to resolve a permission conflict is to request edit access to the original folder and add your file. You can then delete the permission conflict file. 

If you want edit access to a folder, you can request it directly from the file owner. You can reach out to your admin if you don’t know who the file owner is. 

If you’re the owner of the shared folder, you can change the folder permissions to allow more people to edit.

How can I prevent a permission conflict from happening again?

To prevent a permission conflict from happening again, make sure you only add files to folders that you have access to. If you don’t have access to a folder, it will appear with a lock.

Note: If you're using the Dropbox desktop app, the lock may not appear. You can double-check your permissions by logging into the Dropbox website or mobile app. 

Experiencing a different type of conflict?

You may get an error message related to a different type of file conflict. Learn how to resolve each type:

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