What's a file request and why was I sent one?

If you received a file request it means that someone with a Dropbox account would like to collect files from you. To send a file through file requests, you don't need to sign up for a Dropbox account. If you already use Dropbox, you can easily upload files from your account while keeping the original files safe in your Dropbox.



To send files through a file request:

  1. Find the file request invitation in your inbox and click the Upload files to... button.

    Note: The person requesting the files may have sent you a file request link directly. In this case, click the link to start uploading files.

  2. In the browser window that loads, click Choose from computer or Choose from Dropbox to upload a file. Alternatively, you can drag and drop the file(s) you’d like to upload directly into your browser window.
  3. If you have more files to upload, click +Add another file.
  4. Once you have all the files you want to upload, you may be prompted to enter your first name, last name, and email address so that the file collector can identify your files.
  5. Click Upload.

    Note: You can add more files at any time by clicking the file request invitation for as long as the file request is open. You will not be able to access files that you already uploaded.

  6. A green check mark means that you've successfully uploaded your files to the file request.

How do I know if a file request has a deadline?

If you received a file request invitation in your inbox, the email will include details on whether there’s a deadline to upload your files. Here’s what you should know about deadlines:

  • The time and date of the deadline are in the file request creator’s timezone
  • You’ll receive one reminder email to upload before the deadline
  • If you forward the file request invitation to someone not originally invited by the file request creator, they will not receive a reminder email
  • You won’t receive an email if the file request creator updates the deadline
  • If the person requesting files sets a grace period, any file uploaded after the deadline will be marked as late

I was asked to upload a file but I did not receive a file request invitation—what happened?

If you're expecting a file request invitation but did not receive one, attempt these steps:

  • Check to see if the file request invitation went to your spam folder
  • Clarify your email address with the file collector
  • Add no-reply@dropbox.com to your email contacts and ask the file collector to resend your invitation
  • If the above steps do not resolve the issue, please contact your email provider

Why do I get an error message when I try to upload a file?

Here are a few error messages that you may encounter when uploading files to a file request, and what you can do about them:

  • Please upload files under 2 GB.
    If the file request was created by a Dropbox Basic user, you can upload files up to 2 GB. For files larger than 2 GB, consider using a shared link.
    • File requests created by Dropbox Business team members or Plus users can accept files up to 20 GB in size.
  • [Collector's name] doesn't have enough Dropbox Space for these files.
    Ask the file collector to check how much space she has in her Dropbox account.

  • Something went wrong. Please try sending your files again.
    If the file collector has enough space in her Dropbox account and the file is under 2 GB, try to upload to the file request in a new browser (Google Chrome, Mozilla Firefox, or Safari) or in an incognito/private browser window. You can also clear your browser's cache and reattempt uploading the file.
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