Viewer info on shared files

This article discusses a feature that is only available via early access for Dropbox Business teams. If you’d like to use this feature, you can enable it and get started.

What does it mean for a Dropbox product to be in "alpha" or "beta"?

Viewer info helps you collaborate with your team. You can see if a team member is currently viewing a shared file, or when they last viewed it. Viewer info is available to Dropbox Business teams.

Check if a team member viewed your file

When a team member is viewing a shared file, their icon appears in color. If you hover over their icon, it says Currently viewing.

After a team member viewed the file, their icon is gray. You can hover over their icon to see when they last viewed it.

If you grant a team member Can view permissions on a file, their icon appears in gray next to the Share button. If you hover over their icon before the team member views the file, it says Never viewed. If you share with a team member through a shared linked, their icon doesn't appear until they view the file.


Viewer info
See when a team member last viewed a file

To see a full list of people who viewed the file:

  1. Sign in to dropbox.com with your work account.
  2. Locate the file you're interested in and click to open it.
  3. Click the viewer list (the icons of team members with access to the file).
  4. There's a list of people who have access to the file via shared file or folder in the dialogue box. If you created a link to the file, click the list of names under the link settings to view all team members who viewed the link.

Disable viewer info

If you don’t want viewer info to be displayed, you can disable this feature for individual files:

  1. Sign in to dropbox.com with your work account.
  2. Locate the file you're interested in and click to open it.
  3. Click Share.
  4. Click File settings.
  5. Next to Show who accessed this file?, choose Don’t show.
  6. Click Save settings.

Privacy

Team members

You can see when members of your team view a shared file. Your team members can see when you viewed a shared file. Viewer email addresses and groups are visible to team members who can access a file.

Non-team members

If you share a link to a file with a non-team member, you can’t see when they viewed it. Non-team members don’t see viewer info for files shared with them.

Note: If you grant a non-team member Can view permissions to a file, they can see who else can access it.

This section discusses information that only affects members of the Customer Council:

Privacy

Team members and editors

You can see when members of your team or people with edit permission view a shared file. Team members and editors can see when you viewed a shared file. Viewer email addresses and groups are visible to team members and editors who access a file.

Viewers who aren't team members or editors

When someone who isn't a team member or editor views a shared file, they appear as a Guest viewing the file. You can't see the email address of a guest on a file.

Which platforms are supported for viewer info?

You can see when a team member views a shared file on dropbox.com or in the Dropbox mobile app. If a team member uses the Dropbox badge, you can see when they last viewed a shared Microsoft Office file.

Can I see viewer info on files shared from my personal account?

No, viewer info is only shown on files shared from your work account.

Can admins see when I view a file?

Admins have visibility into viewer info through the activity logs.

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help