Viewer info on shared files

With viewer info, you can see if someone is currently looking at a file. And, depending on the Dropbox plan you have, you may also be able to see when someone last viewed a file.

Check if someone is viewing your file

When someone is viewing a shared file, their avatar appears in color on the preview of the file on dropbox.com. If you hover over their avatar, it says Viewing now

If someone has Can view or Can edit permissions on a file, and they aren't currently viewing the file, their avatar appears in gray next to the Share button. If you share with a team member through a shared link, their avatar doesn't appear until they view the file.

See when someone is currently viewing a file
See when someone is currently viewing a file

Check when someone last viewed your file

Customers on these plans can see when someone last viewed a file:

  • Dropbox Business Advanced plan
  • Dropbox Business Enterprise plan
  • Dropbox Business Education plan
  • Dropbox Professional

Hover over a gray avatar on the preview of a file on dropbox.com to see when they last Viewed the file.

You can also see the full history of when people viewed files.

Viewer history
See when someone last viewed a file

Using viewer info

Viewer info should be enabled by default for your account. If it isn't, enable viewer info.

Once viewer info is enabled, viewer info is automatically enabled for all files you own. If you don't want to see viewer info, you can disable it on specific files or folders:

Shared files

  1. Sign in to dropbox.com.
  2. Locate the file you're interested in.
  3. Click Share.
  4. Click File settings.
  5. Next to Show who accessed this file?, choose Don’t show.
  6. Click Save settings.

Shared folders

  1. Sign in to dropbox.com.
  2. Locate the folder you're interested in.
  3. Click Share.
  4. Click Folder settings.
  5. Next to Show who accessed this folder?, choose Don’t show.
  6. Click Save settings.

Note: Only the owner of a shared folder can disable viewer info for the entire folder. Anyone who can manage access to a folder can disable viewer info on shared files inside a shared folder.

You can also disable viewer info for your entire account. Learn how to disable viewer info.

If viewer info is enabled and you’re viewing a file, you can’t hide your viewer info from the owner of a file.

People who view your content also can’t disable viewer info on your shared file or folder.

For example: A team has viewer info turned off. A team member is invited to a shared folder owned by someone not on the team who has viewer info enabled. Viewer info for that team member is shown on that shared folder.

Privacy

Whose information is shown?

You can see viewer info about members of your team or people with Can edit or Can view permission.

Who can see viewer info and what is shown?

Team members and people with Can edit permissions on a file can see the names and email addresses of team members, people with Can edit, and people with Can view permissions.

People with Can view permissions can’t see viewer info.

Whose information isn't shown in viewer info?

When someone accesses a shared link and isn’t a team member or wasn’t specifically invited to the file, they appear as a Guest viewing the file. You can't see the name or email address of a Guest on a file.

Guests can’t see viewer info.

Who can access my files?

Only you, or people you invite to edit a file, can invite others to your shared files.

Learn how to change permissions for your shared folders and shared links.

Note: If someone downloads a shared link without viewing it on dropbox.com, they won't show in viewer info.

Click a question to learn more:

How do I enable viewer info?

Enable viewer info for your whole account

Viewer info may be enabled by default for your account.

If viewer info isn’t displayed on content you own, you can enable it for all files you own:

Dropbox Business admins

  1. Sign in to dropbox.com using your admin account.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Viewer info.
  5. Change the dropdown to On by default.
  6. Save changes.

Note: If you’re a Dropbox Business team member and your admin disabled viewer info, contact your admin to enable this feature.

Plus, Professional, and Basic users

  1. Sign in to dropbox.com.
  2. Click your avatar.
  3. Click Settings.
  4. Toggle Viewer info on all files I own to On.

Enable viewer info for specific files or folders

If viewer info is disabled for your account, you can enable viewer info for specific files or folders:

Shared files

  1. Sign in to dropbox.com.
  2. Locate the file you're interested in.
  3. Click Share.
  4. Click File settings.
  5. Next to Show who accessed this file?, choose Show.
  6. Click Save settings.

Shared folders

  1. Sign in to dropbox.com.
  2. Locate the folder you're interested in.
  3. Click Share.
  4. Click Folder settings.
  5. Next to Show who accessed this folder?, choose Show.
  6. Click Save settings.

How do I disable viewer info for my whole account?

If you don’t want viewer info to be displayed for anyone, including yourself, on your content, you can disable it:

Dropbox Business admins

  1. Sign in to dropbox.com.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Viewer info.
  5. Change the dropdown to Off by default or Off completely.
    • Off by default: Team members can turn viewer info on for files or folders they own.
    • Off completely: Team members can't turn viewer info on for files or folders they own.
  6. Save changes.

Dropbox Business team members

If you’re a Dropbox Business team member, your admin chooses the default for your team.

  • On by default or Off by default: You can change the viewer info setting for specific files and folders that you own.
  • Off completely: You can't turn viewer info on for any files or folders you own.

Plus, Professional, and Basic users

  1. Sign in to dropbox.com.
  2. Click your avatar.
  3. Click Settings.
  4. Toggle Viewer info on all files I own to Off.

Note: If you choose Off, you can turn viewer info on for specific files or folders you own.

Which platforms are supported for viewer info?

You can only see viewer info and viewer history on dropbox.com. However, viewer info and viewer history show when someone is viewing or viewed a file on more than just dropbox.com:

Viewer info

When viewing a preview of a file on dropbox.com, you can see when someone is currently viewing a shared file using dropbox.com. If someone uses the Dropbox badge with a Microsoft Office file, you can see when they are currently viewing the file. 

Viewer history

If you have access to viewer history on dropbox.com, you can see when someone used the following to view a file:

  • dropbox.com
  • The Dropbox mobile apps
  • The Dropbox desktop app

For people using Windows, you can see when people viewed files in most applications.

For people using macOS 10.9+, you can see when they viewed files using:

  • Adobe Acrobat Pro
  • Adobe Photoshop CC 2015 & 2016
  • Microsoft PowerPoint 2011 & 2016
  • Microsoft Word 2011 & 2016
  • Microsoft Excel 2011 & 2016
  • iWork Keynote, Numbers, Pages
  • Preview
  • TextEdit

How did someone get access to a file?

Shared folder members who Can edit the folder can invite people to the folder. Click Share on a file to see what permissions (Can edit or Can view) someone has. 

If you’re the owner of a shared folder, you can restrict who can invite people to the folder.

If you see a Guest on your file, that guest accessed the file through a shared link. A Guest may be someone who can access a file, but is viewing a shared link when they’re not signed in.

Why don’t I see a person I gave access to?

If more than four people viewed a file, you see an icon with a number on it on the preview of the file on dropbox.com. This icon shows how many people viewed the file. Click this icon to see everyone who accessed to the file.

If you don’t see the person you’re looking for, they might not have viewed the file yet, or viewed the file when they weren’t signed in. If they’re not signed in, they’re shown as a Guest when they view the file. 

Learn more

Viewer info settings 

If viewer info is disabled for a shared folder, viewer info is also disabled on all content in that folder. If viewer info is disabled for a shared folder, only the owner can enable viewer info on individual files in that shared folder. 

If viewer info is enabled for a shared folder, the owner or an editor can disable viewer info for specific files in that folder. Members who Can edit the folder can disable viewer info for files in a shared folder.

Moving content

When you move a file into a shared folder, the file adopts the same viewer info setting as the shared folder. If you move a file into a shared folder you don’t own, the owner may have different settings for viewer info.

Note: If you changed the viewer info setting on your file before moving it into another folder, it usually keeps the setting you chose.

Joining a team

If you join a Dropbox Business team, the team setting for viewer info applies to your account.

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