The International Organization for Standardization (ISO) has developed a series of world-class standards for information and societal security to help organizations develop reliable and innovative products and services. Dropbox has certified its data centers, systems, applications, people, and processes through a series of audits by an independent third-party, Netherlands-based EY CertifyPoint.
- Note: Dropbox Paper is not included in the scope of the ISO certifications.
ISO 27001 is recognized as the premier information security management system (ISMS) standard around the world. The standard also leverages the security best practices detailed in ISO 27002. To be worthy of your trust, we’re continually and comprehensively managing and improving our physical, technical, and legal controls at Dropbox. Our auditor, EY CertifyPoint, maintains its ISO 27001 accreditation from the Raad voor Accreditatie (Dutch Accreditation Council).
ISO 27017 is a new international standard for cloud security that provides guidelines for security controls applicable to the provision and use of cloud services. Our Shared Responsibility Guide explains several of the security, privacy, and compliance requirements that Dropbox and its customers can solve together.
ISO 27018 is an emerging international standard for privacy and data protection that applies to cloud service providers like Dropbox who process personal information on behalf of their customers and provides a basis for which customers can address common regulatory and contractual requirements or questions.
ISO 22301 is an international standard for business continuity that guides organizations on how to decrease the impact of disruptive events and respond to them appropriately if they occur by minimizing potential damage. The Dropbox business continuity management system (BCMS) is part of our overall risk management strategy to protect people and operations during times of crises.
The CSA Security, Trust & Assurance Registry (STAR) is a free, publicly-accessible registry that offers a security assurance program for cloud services, thereby helping users assess the security posture of cloud providers they currently use or are considering contracting with.
Dropbox Business and Education have received the CSA STAR Level 2 Certification, a third-party independent assessment of our security controls by EY CertifyPoint based on the requirements of ISO 27001 and the CSA Cloud Controls Matrix (CCM) v.3.0.1, a set of criteria that measures the capability levels of cloud services. Dropbox Business has also completed the CSA STAR Level 1 Self-Assessment, a rigorous survey based on CSA’s Consensus Assessments Initiative Questionnaire (CAIQ), which aligns with the CCM, and provides answers to almost 300 questions a cloud customer or a cloud security auditor may wish to ask.
- Note: Dropbox Paper is not included in the scope of the CSA STAR registry listing.
Service Organization Controls (SOC) Reports, known as SOC 1, SOC 2, or SOC 3, are frameworks established by the American Institute of Certified Public Accountants (AICPA) for reporting on internal controls implemented within an organization. Dropbox has certified its operations, processes, and technology by an independent third-party auditor, Ernst & Young LLP.
- Note: Dropbox Paper is not included in the scope of the SOC reports.
The SOC 3 assurance report covers all five Trust Service Principles of Security, Confidentiality, Integrity, Availability, and Privacy (TSP Section 100). The Dropbox general-use report is an executive summary of the SOC 2 report and includes the independent third-party auditor's opinion on the effective design and operation of our controls.
The SOC 2 report provides customers with a detailed level of controls-based assurance, covering all five Trust Service Principles of Security, Confidentiality, Processing Integrity, Availability, and Privacy (TSP Section 100). The SOC 2 report includes a detailed description of Dropbox processes and the more than 100 controls in place to protect your stuff. In addition to our independent third-party auditor's opinion on the effective design and operation of our controls, the report includes the auditor's test procedures and results for each control. The SOC 2 examination for Dropbox Business and Education is available upon request through the sales team or the account management team.
The SOC 1 report provides specific assurances for customers who determine that Dropbox Business or Education is a key element of their internal controls over financial reporting (ICFR) program. These specific assurances are primarily used for our customers' Sarbanes-Oxley (SOX) compliance. The independent third-party audit is conducted in accordance with the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements No. 3402 (ISAE 3402). These standards have replaced the deprecated Statement on Auditing Standards No. 70 (SAS 70). The SOC 1 examination for Dropbox Business and Education is available upon request through the sales team or the account management team.
Dropbox Business and Education allows customers to use the services in compliance with the vendor obligations imposed by the US Family Education Rights and Privacy Act (FERPA). Educational institutions with students under the age of 13 can also use Dropbox Business or Education consistent with the Children's Online Privacy Protection Act (COPPA), provided that they agree to specific contractual provisions requiring the institution to obtain parental consent regarding the use of our services.
Dropbox Business is now listed in the United Kingdom (UK) Digital Marketplace for government cloud services procurement.
- Note: Dropbox Paper is not included in the scope of the UK Digital Marketplace G-Cloud listing.
Dropbox will sign business associate agreements (BAAs) with Dropbox Business, Enterprise, and Education customers who require them in order to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Dropbox makes available a third-party assurance report evaluating our controls for the HIPAA/HITECH Security, Privacy, and Breach Notification rules, as well as a mapping of our internal practices and recommendations for customers who are looking to meet the HIPAA/HITECH Security and Privacy rule requirements with Dropbox Business, Enterprise, and Education.
Customers interested in requesting these documents can reach out to the sales team or the account management team. If you're currently a Dropbox Business, Enterprise, or Education team admin, you can sign a BAA electronically from the Account page in the Admin Console.
For customers subject to HIPAA/HITECH, remember that a BAA must be in place before you transfer PHI into your Dropbox account. To learn more about purchasing Dropbox Business, contact our sales team. Or, if you're a current Dropbox Business, Enterprise, or Education team admin, you can sign a BAA electronically from the Account page in the Admin Console.
Note: The ability to sign an electronic BAA via the Admin Console is available only to US-based customers that don't use Dropbox Paper. Dropbox doesn't offer HIPAA/HITECH support for Dropbox Paper.
Dropbox is a Payment Card Industry Data Security Standard (PCI DSS) compliant merchant. However, Dropbox Business, Education, and Dropbox Paper are not meant to process or store credit card transactions. The PCI Attestation of Compliance (AoC) for our merchant status is available upon request through the sales team or account management team.
Dropbox complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States. Adhering to the Privacy Shield Principles ensures that an organization provides adequate privacy protection under the EU data protection directive.
The General Data Protection Regulation 2016/679, or GDPR, is a European Union regulation that marks a significant change to the existing framework for processing personal data of individuals in the EU. The GDPR introduces a series of new or enhanced requirements that will apply to companies like Dropbox which handle personal data. It takes effect on 25 May 2018 and will replace the current EU Directive 95/46 EC, better known as the Data Protection Directive. Like all responsible companies, Dropbox is continuing to build and execute on our detailed GDPR compliance plans and are on the way to full compliance in advance of 25 May 2018. Learn more about Dropbox and the EU General Data Protection Regulation.