Complying with standards and regulations


ISO 27001 certification at Dropbox

ISO Certifications

The International Organization for Standardization (ISO) has developed a series of world-class standards for information and societal security to help organizations develop reliable and innovative products and services. Dropbox has certified its data centers, systems, applications, people, and processes through a series of audits by an independent third-party, Netherlands-based EY CertifyPoint.

*Dropbox Paper is not included in the scope of the ISO certifications.

ISO 27001 (Information Security Management)

ISO 27001 is recognized as the premier information security management system (ISMS) standard around the world. The standards also leverages the security best practices detailed in ISO 27002. To be worthy of your trust, we’re continually and comprehensively managing and improving our physical, technical, and legal controls at Dropbox. Our auditor, EY CertifyPoint, maintains its ISO 27001 accreditation from the Raad voor Accreditatie (Dutch Accreditation Council). View the Dropbox Business, Enterprise, and Education ISO 27001 certificate.

ISO 27017 (Cloud Security)

ISO 27017 is a new international standard for cloud security that provides guidelines for security controls applicable to the provision and use of cloud services. Our Shared Responsibility Guide explains several of the security, privacy, and compliance requirements that Dropbox and its customers can solve together. View the Dropbox Business, Enterprise, and Education ISO 27017 certificate.

ISO 27018 (Cloud Privacy and Data Protection)

ISO 27018 is an emerging international standard for privacy and data protection that applies to cloud service providers like Dropbox who process personal information on behalf of their customers and provides a basis for which customers can address common regulatory and contractual requirements or questions. View the Dropbox Business, Enterprise, and Education ISO 27018 certificate.

ISO 22301 (Business Continuity Management)

ISO 22301 is an international standard for business continuity that guides organizations on how to decrease the impact of disruptive events and respond to them appropriately if they occur by minimizing potential damage. The Dropbox Business continuity management system (BCMS) is part of our overall risk management strategy to protect people and operations during times of crises. View the Dropbox Business, Enterprise, and Education ISO 22301 certificate.


CSA Star Certification at Dropbox

Cloud Security Alliance: Security, Trust, and Assurance Registry (CSA STAR)

The CSA Security, Trust & Assurance Registry (STAR) is a free, publicly-accessible registry that offers a security assurance program for cloud services, thereby helping users assess the security posture of cloud providers they currently use or are considering contracting with.

Dropbox Business, Enterprise, and Education have received the CSA STAR Level 2 Certification, a third-party independent assessment of our security controls by EY CertifyPoint based on the requirements of ISO 27001 and the CSA Cloud Controls Matrix (CCM) v.3.0.1, a set of criteria that measures the capability levels of cloud services. Dropbox Business has also completed the CSA STAR Level 1 Self-Assessment, a rigorous survey based on CSA’s Consensus Assessments Initiative Questionnaire (CAIQ), which aligns with the CCM, and provides answers to almost 300 questions a cloud customer or a cloud security auditor may wish to ask.

*Dropbox Paper is not included in the scope of the CSA STAR registry listing.


SOC compliance at Dropbox

SOC Reports

Service Organization Controls (SOC) Reports, known as SOC 1, SOC 2, or SOC 3, are frameworks established by the American Institute of Certified Public Accountants (AICPA) for reporting on internal controls implemented within an organization. Dropbox has validated its systems, applications, people, and process through a series of audits by an independent third-party, Ernst & Young LLP.

*Dropbox Paper is not included in the scope of the SOC reports.

SOC 3 for Security, Confidentiality, Integrity, Availability, and Privacy

The SOC 3 assurance report covers all five Trust Service Principles of Security, Confidentiality, Processing Integrity, Availability, and Privacy (TSP Section 100). The Dropbox general-use report is an executive summary of the SOC 2 report and includes the independent third-party auditor’s opinion on the effective design and operation of our controls. View the Dropbox Business, Enterprise, and Education SOC 3 examination.

SOC 2 for Security, Confidentiality, Integrity, Availability, and Privacy

The SOC 2 report provides customers with a detailed level of controls-based assurance, covering all five Trust Service Principles of Security, Confidentiality, Processing Integrity, Availability, and Privacy (TSP Section 100). The SOC 2 report includes a detailed description of Dropbox’s processes and the more than 100 controls in place to protect your stuff. In addition to our independent third-party auditor’s opinion on the effective design and operation of our controls, the report includes the auditor’s test procedures and results for each control. The SOC 2 examination for Dropbox Business, Enterprise, and Education is available upon request through the sales team or the account management team.

SOC 1 / SSAE 16 / ISAE 3402 (formerly SAS 70)

The SOC 1 report provides specific assurances for customers who determine that Dropbox Business, Enterprise, or Education is a key element of their internal controls over financial reporting (ICFR) program. These specific assurances are primarily used for our customers’ Sarbanes-Oxley (SOX) compliance. The independent third-party audit is conducted in accordance with the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements No. 3402 (ISAE 3402). These standards have replaced the deprecated Statement on Auditing Standards No. 70 (SAS 70). The SOC 1 examination for Dropbox Business, Enterprise, and Education is available upon request through the sales team or the account management team.


Students and Children (FERPA and COPPA)

Dropbox Business, Enterprise, and Education allows customers to use the services in compliance with the vendor obligations imposed by the US Family Education Rights and Privacy Act (FERPA). Educational institutions with students under the age of 13 can also use Dropbox Business, Enterprise, or Education consistent with the Children’s Online Privacy Protection Act (COPPA), provided that they agree to specific contractual provisions requiring the institution to obtain parental consent regarding the use of our services.


UK Digital Marketplace G-Cloud

Dropbox Business is now listed in the United Kingdom (UK) Digital Marketplace for government cloud services procurement. See our listing here.

*Dropbox Paper is not included in the UK Digital Marketplace G-Cloud listing.


Dropbox HIPAA Certification

HIPAA/HITECH

Dropbox will sign business associate agreements (BAAs) with Dropbox Business, Enterprise, or Education customers who require them in order to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). Please see our “Getting started with HIPAA” guide and help center article for more detailed information.

Dropbox makes available a third-party assurance report evaluating our controls for the HIPAA/HITECH Security, Privacy, and Breach Notification rules, as well as a mapping of our internal practices and recommendations for customers who are looking to meet the HIPAA/HITECH Security and Privacy rule requirements with Dropbox Business, Enterprise, and Education.

Customers interested in requesting these documents can reach out to the account management team or sales team. If you’re currently a Dropbox Business, Enterprise, and Education team admin, you can sign a BAA electronically from the Account page in the Admin Console.

Note: The ability to sign an electronic BAA via the Admin Console is available only to US-based customers that are not using Dropbox Paper. Dropbox does not offer HIPAA/HITECH support for Dropbox Paper.


PCI DSS

Dropbox is a Payment Card Industry Data Security Standard (PCI DSS) compliant merchant. However, Dropbox Business, Enterprise, Education, and Dropbox Paper are not meant to process or store credit card transactions. The PCI Attestation of Compliance (AoC) for our merchant status is available upon request through the sales team or the account management team.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

Dropbox complies with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States. Adhering to the Privacy Shield Principles ensures that an organization provides adequate privacy protection under the EU data protection directive.

View Dropbox’s Privacy Shield certification and learn more at the Privacy Shield website.

Our subservice providers

Our data center co-location and managed service providers also undergo regular SOC 1, SOC 2, and/or ISO 27001 audits to verify their security practices. Dropbox reviews the results of these audits at least annually as part of our information security management program. In the event these audits have material findings which we determine present risks to Dropbox or our customers, we’ll work with the subservice provider to understand any potential impact to customer data and track their remediation efforts until the issue has been resolved.

More information about Dropbox Business, Enterprise, or Education compliance

Compliance and certification documents can be requested through a Dropbox representative or the account management team.