If your Dropbox account is over your storage space quota then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
To get your account under your storage space quota you can:
There are a few possible reasons why you wouldn't see a Dropbox Plus or Professional upgrade applied to your account.
If you paid with credit card:
If you were unable to find the transaction ID, we'll need the following information to identify the account associated with your purchase:
If you paid with PayPal:
If you paid with PayPal, we will need the PayPal transaction ID. You can find this ID by logging in to your PayPal account and clicking the transaction in your account history.
If you paid with Direct Debit or iDeal:
If you paid by Direct Debit or iDeal, we will need the mandate reference number or transaction number.
If you paid through an app store:
If you paid through the Apple App Store or Google Play, you’ll need to contact Apple or Google to determine the status of your payment.
After gathering this information, submit a support request containing the billing information requested above. For security and privacy purposes, please don't send anyone, including Dropbox, your full credit card number or CVV number. We will never ask for your password or your full credit card number.
To receive the bonus space for one of your devices, you first need to link the eligible device to your account and then complete five steps from our get started guide.
If you haven’t received your bonus space for a promotion, then check the following questions to see if they can help you to resolve the issue:
Is my device eligible for the bonus space?
Make sure that your device:
Which account will receive the bonus space?
A common issue is that users link one of their Dropbox accounts to the new device and then sign into a different account where they won’t see the bonus space. When your first sign into a Dropbox account on a new device, an email will be sent to the email address you have used telling you about the bonus space.
After you receive this email you just need to complete five steps of the get started guide for that account to redeem the space.
I received the email about my bonus space but why haven’t I received the actual space in my account?
First, double check the email address where you received the email. This is the Dropbox account email which will have the bonus space.
After you received an email informing you about linking your space you need to complete five steps of the get started guide (you need a computer to do this).
Note: Even if you completed the get started steps for a different Dropbox account, you need to complete the five steps for the account that you linked to your device.
I already have a bonus space offer active on my account, but I haven’t I received more space for my new device that I purchased?
Multiple promotions of the same type can’t be applied to on one account.
However, you can give the promotion to a friend or family member so that they can redeem the promotional space. They can do so by logging into their account from the eligible device.
I had a promotion active on my account but the space has disappeared?
Each bonus space promotion is only valid for a limited period of time, usually either one or two years.