How can I check if a shared folder is syncing for all members?

Usually, members of a shared folder will see the same files in that folder, and the same versions of those files. If this isn’t the case for your shared folder, there can be a few possible explanations.

Sections in this article:

Is a shared folder really shared?

To check that a folder is actively shared between you and the other people you’d like to have access to it:

  1. Sign in to dropbox.com.
  2. Click Files.
    • For folders someone else owns: If you don’t see the shared folder listed, then you’re not currently a member. Check the Sharing tab to see if you can Add the folder. If you don’t see the folder there, contact the owner to share it with you.
    • For folders you own: If the person you want to share with doesn’t see the folder listed, then they’re not currently a member. They should check the Sharing tab to see if they can Add the folder. If they don’t see the folder there, they should contact you.

How can I see members of a shared folder?

  1. Sign in to dropbox.com.
  2. Click Files.
  3. Click “” (ellipsis).
  4. Click Share. The shared folder members will be listed here.

You can also view the members of a shared folder by opening it on dropbox.com. The profile pictures for each member will be displayed above the file names. If the shared folder has a large number of members, click "+" (plus) to display the shared folder options.

What if files are missing from a shared folder that I don’t own?

If files appear to be missing from a shared folder, first check that the folder is active and that other members are using it. To do so:

  1. Sign in to dropbox.com.
  2. Click Files.
  3. Find your folder, and open it.
  4. Check to see if the files appear. If they don’t, then the shared folder owner (or a member with edit access) may need to re-share it.

Note: If you need to contact Dropbox support about an issue with shared folders, the owner (or a member with edit access) will need to submit the request.

What if files appear on dropbox.com but not on my computer?

If files in a shared folder appear on dropbox.com but not on your computer, there could be a couple of explanations:

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