Do your files look different between your computer, tablet, phone, or dropbox.com? Is the sync function failing to complete?
You're most likely experiencing a syncing issue.
Fixes for sync issues can range from easy to complex, but any solution will require you to take some action. This step-by-step article will walk you through troubleshooting steps, and will solve the majority of syncing problems.
- Verify that Dropbox is installed on all of your devices, and that you're online.
- Verify that your files are not synced.
- Files with a red X are not synced; files with a circular blue arrow are in the process of syncing, and files with a green check mark should be fully synced
- Note: The icons that can appear on individual files in your Dropbox are different than the icons that tell you about the current state of Dropbox itself. Learn more about the different icons that can appear on your files.
- Verify that you're a member of all shared folders.
- If the files that aren't syncing with another user are in a shared folder, verify that you're a member of the folder
- Verify that you're signed in to the same Dropbox account on all of your devices.
- On a computer: click the Dropbox icon in the menu bar or system tray, and then click the gear icon. Next click Preferences, and then Account
- On iOS: open the Dropbox app and tap Settings
- On Android: open the Dropbox app, tap Menu, and then tap Settings
- On dropbox.com: click your name in the top right corner
- Restart your computer.
- Quit the Dropbox desktop app and relaunch it.
- Click the Dropbox icon in the menu bar or system tray, and then click the gear icon.
- Click Quit Dropbox.
- Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).
- Unlink and re-link your computer.
- Verify that you haven't turned on Selective Sync.
- Click the Dropbox icon on your system tray or menu bar.
- Click the gear icon and select Preferences...
- Select the Account tab.
- Click Change Settings...
- Do you see your folder? Be sure to check that its name exactly matches the name on dropbox.com. Does it have a blue checkmark next to it, or a different icon?
- If the box beside your folder has anything other than a blue checkmark, you may be experiencing a Selective Sync conflict.
- Verify that your device and your Dropbox account have enough available space to sync.
- To verify that your computer has enough hard drive space to sync with your Dropbox:
Fix: If you do not see the tray icon, you do not have Dropbox installed on your computer. You should reinstall the Dropbox desktop application.
Fix: If the Desktop icon is grey, then you are not currently connected to the internet.
If you've verified that Dropbox is installed on all of your devices, and that you're online, move on to step 2.
If you've verified that the files in question are not displaying one of the sync icons described above, move on to step 3.
Fix: If you think you may be missing a shared folder, you can check the list of folders that can be re-added to your Dropbox.
If you've verified that you're a member of all shared folders, move on to step 4.
Fix: If the addresses are different (look carefully for typos), then you have multiple accounts and your devices will not sync. Follow these steps to link a computer and other devices to your Dropbox.
If the addresses are the same, move on to step 5.
If your files have not synced after restarting, move on to step 6.
If your files have not synced after relaunching the desktop app, move on to step 7.
If your files have not synced after re-linking your computer, move on to step 8.
If your files are not affected by a Selective Sync conflict, move on to step 9.