Design Research Intern (Summer 2020)

San Francisco, CA

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.
 

Team Description

The Design Research team helps Dropbox see the world from other people’s perspectives. We employ a variety of methods to collect rich data that enables product and design teams to make better decisions for our users. 
 
We find that research has the greatest impact when tightly coupled with design decisions, so we work on interdisciplinary design teams. You’ll be embedded with a team of designers, product managers, and other partners across the organization. As you conduct research, you will be responsible for developing deep, research-driven product expertise. 
 

Role Description

As an intern at Dropbox, you’ll be an integral member of the Design Research team, working and learning alongside our talented team. This is a full time summer internship for 40 hours/week for a period of 12 weeks. This is an opportunity to develop skills and expertise in research coordination and execution, cross-functional team collaboration, and actionable insight. Interns will be provided with one-on-one mentorship and feedback throughout their internship and will also be considered for a full-time offer upon graduation pending business need and performance.
 
This opportunity is based in our San Francisco Headquarters. 
 
Example opportunities (dependent on prior experience) 
  • Recruiting — Get involved in the process of screening and managing participants 
  • Partnering — Support a researcher to conduct an interview, on-site or remotely
  • Testing — Conduct a concept or usability test related to one of our key products
  • Analyzing — Evaluate a survey that helps us better understand a segment of users
  • Facilitating — Host a workshop with designers to inform decision-making
 

Responsibilities

  • Work closely with researchers and product teams to identify research questions
  • Examine existing insights and product designs to generate hypotheses about how we can improve the user experience
  • Design, plan, and execute user research projects in collaboration with other researchers, designers, product managers and engineers
  • Conduct research using a range of qualitative methods and a subset of quantitative methods, such as surveys
  • Communicate research findings and recommendations to stakeholders in compelling and creative ways
 

Requirements

  • Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2020) in Anthropology, Business, Design, Humanities, Human-Computer Interaction, Information Science, Journalism, Liberal Arts, Neuroscience, Psychology, Sociology, (or similar); or have equivalent work experience with User Experience, Product, or Design teams
  • Clear presentation and communication style
  • Demonstrated skills for collaborating closely with others
  • Experience conducting independent research (qualitative or quantitative)
  • One sample that highlights your research approach (i.e. past work, a classroom report, a personal project)
  • Bonus: experience with visual design and/or database management (e.g. SQL)
 
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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