Oracle OTC Business System Analyst

Mountain View, CA

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

ITS delivers business technology strategy and solutions to our Dropbox business partners so they can work confidently, move fast, and scale effortlessly. We aspire to be the connective tissue to the core business of Dropbox as a partner of choice that accelerates and simplifies outcomes. We source, build and implement the right technology solution, and fit it into exactly the right place so that everything meets the high bar that Dropboxers expect.

Role Description

As an OTC Business System Analyst you will work in  Financial system projects that are laying the foundation for Dropbox’s core internal business systems. You’ll partner cross-functionally with business partners across the organization to deliver solutions for Dropbox’s unique internal business needs. These projects help Dropbox mature from a systems perspective; while also driving growth, revenue, operational efficiency, cost reduction, removing friction in broken processes, buy vs build analysis, compliance efforts, etc.


  • You will assist in maintaining and supporting Oracle Cloud Financials(Order to Cash) and system integration enhancements and troubleshooting
  • You'll help bridge any system gaps to solve functional and operational challenges using technology solutions
  • Provide day-to-day functional support and management of internal Oracle enhancements & support tickets
  • Act as a liaison and foster positive relationships between business partners and the IT team
  • Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
  • Manage service request tickets while handling escalations with Oracle
  • Evaluate system performance and make enhancement recommendations
  • Participate in coordinating work efforts to address new implementations, functionality enhancements, application updates, and performance issues


  • B.S. Degree in Business Administration, Information Science or equivalent
  • 6-8 years of experience using or managing Oracle EBS OTC System. Order management, AR, Billing, Tax, GL, etc
  • Solid Hands-on experience of Integration SFDC or home grown Order capture system to Oracle 
  • Experience in writing SQL queries 
  • Good Understanding of Dell Boomi or Mulesoft
  • Experience in Oracle ERP Fusion/Cloud is a strong plus
  • You're a problem-solver in identifying, diagnosing and resolving system bugs and troubleshooting problems reported by end users
  • You have previously participated in system upgrades, integrations and/or implementation activities
  • You've demonstrated the ability to follow-through on post-production support tickets for effective resolution and escalation
  • You're a self-starter who sweats the details
  • Ability to work well in a team environment with minimal direct supervision
  • Ability to collaborate and gain consensus among multi-functional teams
  • Experience working in a global enterprise company in the software industry is preferred
  • Excellent documentation, presentation, and communication skills

Benefits and Perks

  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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