Dublin, Ireland; Remote - EMEA

Deal Desk (Location Flexible)

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.

Role Description

As  a member of Deal Desk, you will be the an enabler for contract velocity and deal structure guidance for our global sales team. Joining the Revenue Excellence and Operations team, you will have the opportunity to contribute across the full gamut of deal desk topics, as well as gain exposure to broader sales strategy and operational areas. 
You will execute processes for our deal desk programs, act as the trusted sales guide to execute complex deal structures and terms, think critically and proactively to identify improved processes and approaches, and synthesize information from multiple sources to drive deal execution across all sales verticals and regions.

Responsibilities

  • Provide deal desk and order management support for our sales team
  • Respond to sales escalations, perform administrative fixes using tooling, perform reporting/monitoring and consult on improvements to the overall sales operations
  • Ensure adherence to our quote to contract processes and policies
  • Minimize friction within our sales process by providing guidance around complex scenarios that sales teams encounter during the course of a deal cycle
  • Craft proposals as the go-to liaison between our sales team and legal/finance 
  • Engage with internal sales teams to resolve queries and open issues related to ordering processes
  • Develop an in-depth understanding of licensing models and recommend contract structures
  • Maintain scalable operations to increase contract velocity and efficiency 

Requirements

  •  2+ years experience in order management, deal desk or related sales operations functions
  • Self-starter with prior experience with cross-functional pricing and proposal execution across sales, legal and finance
  • Clear and thoughtful communicator with critical thinking skills
  • Excellent interpersonal, verbal and written communication skills
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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