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User Operations Team Lead

User Ops Team | Austin, TX

Dropbox is one of the fastest growing startups on the Internet. We’re just getting started building the next great technology company, and we’re looking for world-class talent to help us achieve our vision. Our users are our main priority, and we are building our User Operations team to help ensure every Dropbox experience is a great one. As a team lead within our group, you'll be responsible for leading that charge. You would work with a team of passionate, amazing people with the common goal of keeping Dropbox users happy. Your daily responsibilities will be focused on helping your team be as productive as possible. Building and mentoring teams is a passion for you and everyone can see it. You'll lead by example through perseverance, humility, and initiative.

Responsibilities

  • Develop your team members to reach their full potential
  • Help your team take on new challenges and solve interesting problems
  • Become an expert in all aspects of Dropbox products and user experience
  • Encourage product improvements across multiple teams
  • Actively recruit the next great Dropboxers

Requirements

  • You use Dropbox on multiple platforms
  • You have a BA or BS degree, your academic record is outstanding
  • You have successfully run teams in a fast paced technology company
  • You consistently prioritize customer experience in your work
  • You’ve solved complex analytical problems using quantitative approaches
  • You have excellent work ethic with insatiable curiosity
  • You constantly strive for peak efficiency and work “smart”
  • You have great communication skills to interact with users and various teams inside Dropbox

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