Dropbox Plus or Professional subscriptions purchased in the Apple App Store

You can purchase a recurring Dropbox Plus or Professional subscription in the Apple App Store.

What plans does Dropbox offer through the App Store?

Dropbox offers Dropbox Plus and Professional through in-app purchases. You can either purchase a monthly or yearly subscription.

How do I upgrade from Dropbox Plus to Dropbox Professional—or vice versa—on the Apple App Store?

To upgrade or downgrade, follow the instructions below. Note that these instructions are only valid if you made your original purchase on the App Store as well. For example, if you'd like to upgrade from Plus to Professional on the App Store, you must have purchased that Plus subscription on the App Store.

  1. Open the Settings app on the home screen of your iOS device.
  2. Tap iTunes Store and App Store.
  3. Tap your Apple ID.
  4. Tap View Apple ID. If prompted, enter your password.
  5. Tap Manage.
  6. Tap Dropbox.
  7. Tap the existing active subscription. 
  8. Select the new subscription plan of your choice.
  9. Start the Dropbox app on your iOS device.
  10. Click the gear icon, and then tap Restore Purchases.

Note: You may need to restart the Dropbox app to see these changes take effect.  

When do plan changes take effect?

Upgrades from Plus to Professional take effect immediately.

The following changes will take effect at the end of the current billing cycle:

  • Changes from monthly to yearly billing
  • Changes from yearly to monthly billing
  • Downgrades from Professional to Plus

Learn how to find your App Store subscription dates.

How do I turn off automatic renewal for a Dropbox Plus or Professional subscription that I purchased in the App Store?

To turn off auto renewal from an iPhone, iPad, or iPod:

  1. Open your Settings app from the home screen of your device.
  2. Scroll down and tap iTunes Store and App Store.
  3. Tap your Apple ID.
  4. Tap View Apple ID. If prompted, enter your password.
  5. Tap Manage.
  6. Tap Dropbox.
  7. Toggle Automatic Renewal to off, and then tap Done. Your subscription will stop at the end of the current billing cycle.

To turn off auto renewal through the iTunes app on your computer:

  1. Open iTunes.
  2. Click Sign In and enter your Apple ID.
  3. Click your name, and select Account Info from the drop-down menu. If prompted, enter your password again.
  4. On the Account Information screen, scroll to the Settings section.
  5. To the right of Subscriptions, click Manage.
  6. Choose Dropbox.
  7. Turn off Automatic Renewal to cancel your subscription. Your subscription will stop at the end of the current billing cycle.

Note:

  • Uninstalling the Dropbox app will not turn off auto-renewals or cancel your subscription

I started a Plus or Professional trial. How is this different from a recurring subscription?

A trial will let you experience all the same features and functionality as a recurring subscription. It's free for the first 30 days, and you'll only be charged if you don't cancel the trial within the 30-day period of the trial.

How do I immediately cancel a subscription and request a refund for a subscription purchased from the App Store?

For Dropbox subscriptions that have been purchased in-app, you will need to request refunds directly from Apple. Consult with Apple Support for more information.

I purchased a yearly subscription from the App Store, and I’d like to change to a monthly subscription from the App Store. How do I do that?

To switch to a monthly subscription, follow these steps on your iOS device:

  1. Open your Settings app from the home screen of your device.
  2. Tap iTunes Store and App Store.
  3. Tap your Apple ID.
  4. Tap View Apple ID. If prompted, enter your password.
  5. Tap Manage.
  6. Tap Dropbox.
  7. Tap the existing active subscription. 
  8. Select the new subscription term of your choice.

Your monthly subscription will begin at the end of the current billing cycle. Look up your App Store subscription dates.

I have a Plus or Professional subscription from the App Store, and I'd like to start a Dropbox Business trial or join a Dropbox Business team.

If you start a trial or join a Business team, consider that any existing Plus or Professional subscription purchased through the App Store continues to be charged to your App Store account until you cancel the subscription. If you do not cancel your App Store subscription, you’ll continue to be charged automatically every month or year.

I have a Plus or Professional subscription purchased on dropbox.com or a license key, and I'm having trouble purchasing Dropbox from the App Store.

If you're currently on a subscription purchased on dropbox.com, or from a promotion or license key, you cannot then purchase a Plus or Professional subscription from the App Store.

I purchased my Plus or Professional subscription in-app. How can I add extended version history?

Extended version history is no longer available for purchase on any plan.

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