Canceling Dropbox Business—refunds and other info

Dropbox Business subscriptions are non-refundable except where required by law.

Direct Debit payment method refunds

Please contact your bank for a refund of transactions paid with a direct debit payment method. Only your bank can process a chargeback request.

Direct Debit payment method chargebacks

Any chargeback requested from your bank will downgrade your Dropbox Business subscription. Your team will be deactivated and all members accounts will be reverted back to Basic plans.

Note: Dropbox doesn't delete any of your files when your subscription is downgraded. If downgrading causes your account to go over quota, then syncing between connected devices stops.

Partial chargebacks

If you request a partial chargeback for a Dropbox Business payment, our support team will attempt to contact the team admin with a request for more information.

Removing team member licenses

Full and prorated refunds are not provided for licenses removed during a current Dropbox Business subscription.

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