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Cancel your Dropbox Business subscription

Cancelling your Dropbox Business subscription is easy, and you can do it at any time.

If you no longer want to continue your Dropbox Business subscription or you want to cancel before your trial ends, you can cancel your plan from the Admin Console.

If you're a Dropbox Business team admin, follow these steps to cancel your Dropbox Business plan:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan.

If you have trouble cancelling your account, Dropbox support can help. To contact Dropbox support:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Help tab.

What happens when I cancel my Dropbox Business trial?

When you cancel a Dropbox Business trial, it is downgraded and all accounts connected with the trial revert to the type of Dropbox accounts they were prior to the trial. All accounts remain connected on a Dropbox free team plan.

What happens when I cancel my Dropbox Business subscription?

When you cancel a Dropbox Business subscription, it is downgraded and all accounts connected with the plan revert to Dropbox Basic accounts. All accounts remain connected on a Dropbox free team plan.

Version history

When you cancel your Dropbox Business subscription, Dropbox keeps deleted versions of your files for 30 days. 

Suspended members

If you have suspended members when you cancel your subscription, you're asked what you'd like to do with their accounts. You can either unsuspend or delete them. 

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