Microsoft Office for Dropbox—frequently asked questions

This integration lets you open Office files stored in your Dropbox, make changes in the Office mobile and web apps, and save those changes directly back to your Dropbox.

Frequently asked questions about the Dropbox Office Online (web) integration.

Download and install the Microsoft Office applications for mobile (iOS and Android).

Show instructions for:

Android

What file types can I edit from the Dropbox app with the mobile Office apps?

On iOS the Edit icon in the Dropbox app will appear for the following file types:

  • .doc
  • .docx
  • .xls
  • .xlsx
  • .ppt
  • .pptx

You can view and edit other Office file formats by opening them directly from the Office apps for mobile (Word, Excel, or PowerPoint). From the appropriate Office app, tap on the Account tab and connect your Dropbox if you haven't already. Once connected, you can access the files in your Dropbox from the Open tab.

On Android editing is available for the following file types:

  • .docx
  • .xlsx
  • .pptx

Any other Office files will be read-only.

Do I need to sign in with a Microsoft login in order to edit Office files?

You can edit files stored in your personal Dropbox account (Basic, Plus, or Professional) without logging in with a Microsoft account (e.g. Hotmail, Outlook.com), however you'll eventually be required to do so.

A Microsoft login is also required when opening the Office apps directly to access your Dropbox files there.

For Android tablets with screens larger than 10.1", an Office 365 subscription is also required to edit Office files stored in Dropbox Basic, Plus, and Professional accounts.

How do I unlink or relink my Dropbox account from the Office Mobile apps?

To unlink a Dropbox account from an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. From the list of places, tap and hold Dropbox.
  4. Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.

To re-link a Dropbox account to an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. Tap Add a place.
  4. Tap Dropbox.
  5. Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.

Do I need to pay for Office in order to edit my Office files?

The Office apps are free to download onto your mobile device. Editing is free for Dropbox Basic, Plus, and Professional accounts.

Dropbox Business accounts need an Office 365 account that includes Office client licensing (Business, Business Premium, ProPlus, E3, E4, or E5) in order to edit files with the mobile apps.

Note: Business Essentials and E1 licenses are web-only and don't include this feature on mobile.

How do I edit Office files stored in the Dropbox mobile app?

This article details how to open and edit files in the Dropbox and Office mobile apps.

How do I set or clear an Office app as the default app for opening files?

When you edit or open your Dropbox files with a third-party application, you have the choice to set that app as the default for opening files of that type. To set a default app to open certain file types:

  1. Tap on the file you'd like to open/edit to preview it.
  2. Once the document preview loads, tap the Edit icon (it looks like a pencil and paper).
  3. You will see a list of available third-party apps.
  4. Tap the app you'd like to use to open your file.
  5. You'll have the option to use this app Always or Just once.
    • Choosing Always sets this app as the default app for opening this file-type from Dropbox.

If you ever want to change or clear your default apps, you can do so from the Dropbox settings:

  1. Open the Dropbox app.
  2. Tap the menu button.
  3. Select Settings.
  4. Scroll down and tap Manage default apps.
  5. Find the app you'd like to remove and tap Remove.
  6. Confirm the removal by tapping Clear.

Is offline editing supported?

The Dropbox app allows you to make files available for offline use. Please follow the guidelines below if you'd like to edit your files while offline:

    Available offline

How is this different from what I've already been able to do with third-party apps on Android?

While the Dropbox app has supported editing files via third-party apps and saving them back to Dropbox for quite some time, this integration goes far deeper. We've streamlined the experience so that fewer steps are needed to edit and save your files. For the first time, you'll be able to install Office through the Dropbox app. Office Mobile will also include ways to share links via Dropbox and open up the Dropbox app directly, making the experience more seamless than ever before.

I'm not seeing the Microsoft Office integration—how do I get access?

The Office apps are not currently available in all countries - once available, you'll be able to utilize this integration. For those countries, we won't show the Edit icon within the Dropbox app.

Tapping the Edit icon while viewing an Office file in your Dropbox will show you an option to directly install the Office app. You can also go to the App Store (iOS) or Google Play Store (Android) to search for the Microsoft Office apps to install. You will not be able to download the apps, however, if your App Store or Google Play Store account is based in a country where the Office apps aren't available.

How do Save and Save As work on Office Mobile for Android?

The Office Mobile app on Android provides the options to Save or Save As in the menu when viewing and editing documents.

Using the Save option will replace the original file with your new edits.

The Save As option is similar to using this feature on a computer—it will save a copy of the current file to your Dropbox. Please note that this saves the file in the home (or root) directory of your Dropbox; it will not save to the location of the original file and you won't be able to select a subfolder within your Dropbox to save it to.

You can use the Dropbox app, desktop client or website to move the newly edited copy anywhere in your Dropbox, including the original folder location. If the original file is still present, your new file will have a (1) appended to it.

Please note that if the original file is stored in a shared folder, and you want the new file to be shared as well, you'll need to to move the newly edited file into the shared folder, or simply use the Save option.

iPad

What file types can I edit from the Dropbox app with the mobile Office apps?

On iOS the Edit icon in the Dropbox app will appear for the following file types:

  • .doc
  • .docx
  • .xls
  • .xlsx
  • .ppt
  • .pptx

You can view and edit other Office file formats by opening them directly from the Office apps for mobile (Word, Excel, or PowerPoint). From the appropriate Office app, tap on the Account tab and connect your Dropbox if you haven't already. Once connected, you can access the files in your Dropbox from the Open tab. Any other Office files will be read-only.

What if I have the Office Mobile app for iOS but can't open Dropbox files in it?

In order to utilize the Dropbox / Microsoft Office integration, you'll need to download the latest versions of the Microsoft Office for iOS apps. The Office Mobile app and older versions of the Microsoft Word, Excel, and PowerPoint apps don't have this integration with Dropbox.

Do I need to sign in with a Microsoft login in order to edit Office files?

You can edit files stored in your personal Dropbox account (Basic or Plus) without logging in with a Microsoft account (e.g. Hotmail, Outlook.com), however you'll eventually be required to do so.

A Microsoft login is also required when opening the Office apps directly to access your Dropbox files there.

How do I unlink or relink my Dropbox account from the Office Mobile apps?

To unlink a Dropbox account from an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. From the list of places, tap and hold Dropbox.
  4. Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.

To re-link a Dropbox account to an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. Tap Add a place.
  4. Tap Dropbox.
  5. Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.

Do I need to pay for Office in order to edit my Office files?

The Office apps are free to download onto your mobile device. Editing is free for Dropbox Basic and Plus accounts.

Dropbox Business accounts need an Office 365 account that includes Office client licensing (Business, Business Premium, ProPlus, E3, E4, or E5) in order to edit files with the mobile apps.

Note: Business Essentials and E1 licenses are web-only and don't include this feature on mobile.

How do I edit Office files stored in the Dropbox mobile app?

This article details how to open and edit files in the Dropbox and Office mobile apps.

How do I set or clear an Office app as the default app for opening files?

When you edit or open your Dropbox files with a third-party application, you have the choice to set that app as the default for opening files of that type. To set a default app to open certain file types:

  1. Tap on the file you'd like to open/edit to preview it.
  2. Once the document preview loads, tap the Edit icon (it looks like a pencil and paper).
  3. You will see a list of available third-party apps.
  4. Tap the app you'd like to use to open your file.
  5. You'll have the option to use this app Always or Just once.
    • Choosing Always sets this app as the default app for opening this file-type from Dropbox.

If you ever want to change or clear your default apps, you can do so from the Dropbox settings:

  1. Open the Dropbox app.
  2. Tap the menu button.
  3. Select Settings.
  4. Scroll down and tap Manage default apps.
  5. Find the app you'd like to remove and tap Remove.
  6. Confirm the removal by tapping Clear.

Is offline editing supported?

The Dropbox app allows you to make files available for offline use. Please follow the guidelines below if you'd like to edit your files while offline:

For iOS, offline editing is only supported if you've opened the most recent version of the file in the Office app prior to going offline. Editing offline files that have not previously been opened in Office is not supported at this time.

I'm not seeing the Microsoft Office integration—how do I get access?

The Office apps are not currently available in all countries - once available, you'll be able to utilize this integration. For those countries, we won't show the Edit icon within the Dropbox app.

Tapping the Edit icon while viewing an Office file in your Dropbox will show you an option to directly install the Office app. You can also go to the App Store (iOS) to search for the Microsoft Office apps to install. You will not be able to download the apps, however, if your App Store account is based in a country where the Office apps aren't available.

iPhone

How do I create office documents in the Dropbox app?

  1. Open the Dropbox app on your iPhone.
  2. Tap the plus (+) button.
  3. Choose Create or Upload file.
  4. Tap Microsoft Word, Microsoft Excel, or Microsoft PowerPoint to create a new file. Or, tap Upload File to upload an existing file.

You'll be directed to the appropriate Microsoft app (or prompted to install the app if you don’t have it installed) to edit your newly created file.

What file types can I edit from the Dropbox app with the mobile Office apps?

On iOS the Edit icon in the Dropbox app will appear for the following file types:

  • .doc
  • .docx
  • .xls
  • .xlsx
  • .ppt
  • .pptx

You can view and edit other Office file formats by opening them directly from the Office apps for mobile (Word, Excel, or PowerPoint). From the appropriate Office app, tap on the Account tab and connect your Dropbox if you haven't already. Once connected, you can access the files in your Dropbox from the Open tab. Any other Office files will be read-only.

What if I have the Office Mobile app for iOS but can't open Dropbox files in it?

In order to utilize the Dropbox / Microsoft Office integration, you'll need to download the latest versions of the Microsoft Office for iOS apps. The Office Mobile app and older versions of the Microsoft Word, Excel, and PowerPoint apps don't have this integration with Dropbox.

Do I need to sign in with a Microsoft login in order to edit Office files?

You can edit files stored in your personal Dropbox account (Basic or Plus) without logging in with a Microsoft account (e.g. Hotmail, Outlook.com), however you'll eventually be required to do so.

A Microsoft login is also required when opening the Office apps directly to access your Dropbox files there.

How do I unlink or relink my Dropbox account from the Office Mobile apps?

To unlink a Dropbox account from an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. From the list of places, tap and hold Dropbox.
  4. Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.

To re-link a Dropbox account to an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. Tap Add a place.
  4. Tap Dropbox.
  5. Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.

Do I need to pay for Office in order to edit my Office files?

The Office apps are free to download onto your mobile device. Editing is free for Dropbox Basic and Plus accounts.

Dropbox Business accounts need an Office 365 account that includes Office client licensing (Business, Business Premium, ProPlus, E3, E4, or E5) in order to edit files with the mobile apps.

Note: Business Essentials and E1 licenses are web-only and don't include this feature on mobile.

How do I edit Office files stored in the Dropbox mobile app?

This article details how to open and edit files in the Dropbox and Office mobile apps.

How do I set or clear an Office app as the default app for opening files?

When you edit or open your Dropbox files with a third-party application, you have the choice to set that app as the default for opening files of that type. To set a default app to open certain file types:

  1. Tap on the file you'd like to open/edit to preview it.
  2. Once the document preview loads, tap the Edit icon (it looks like a pencil and paper).
  3. You will see a list of available third-party apps.
  4. Tap the app you'd like to use to open your file.
  5. You'll have the option to use this app Always or Just once.
    • Choosing Always sets this app as the default app for opening this file-type from Dropbox.

If you ever want to change or clear your default apps, you can do so from the Dropbox settings:

  1. Open the Dropbox app.
  2. Tap the menu button.
  3. Select Settings.
  4. Scroll down and tap Manage default apps.
  5. Find the app you'd like to remove and tap Remove.
  6. Confirm the removal by tapping Clear.

Is offline editing supported?

The Dropbox app allows you to make files available for offline use. Please follow the guidelines below if you'd like to edit your files while offline:

For iOS, offline editing is only supported if you've opened the most recent version of the file in the Office app prior to going offline. Editing offline files that have not previously been opened in Office is not supported at this time.

I'm not seeing the Microsoft Office integration—how do I get access?

The Office apps are not currently available in all countries - once available, you'll be able to utilize this integration. For those countries, we won't show the Edit icon within the Dropbox app.

Tapping the Edit icon while viewing an Office file in your Dropbox will show you an option to directly install the Office app. You can also go to the App Store (iOS) to search for the Microsoft Office apps to install. You will not be able to download the apps, however, if your App Store account is based in a country where the Office apps aren't available.

Installing the Office apps on your mobile device?

If you haven't yet downloaded the Office mobile apps on your Android or iOS device, follow these quick links to get started:

What file types can I edit with the Dropbox Office Online integration?

  • .docx
  • .xlsx (<5MB)
  • .pptx (<300MB)

Do I need a special license to edit my Dropbox files in an Office Online application?

If you have a Dropbox Basic or Plus account, you will not need a Microsoft account or Office license to edit your files.

If you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5).

What if I have a personal account and a business account? What license do I need then?

If the file you're editing is stored in your personal account, you will not need a Microsoft account or Office license to edit your files. If the file is stored in your business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online.

When is my document saved?

Office Online auto-saves your content back to Dropbox at regular intervals. Hitting "Save and return to Dropbox" will also ensure that your file is saved after you return to dropbox.com.

Does the Dropbox Office Online integration support real-time collaboration?

Yes. The integration allows you to simultaneously edit files saved in shared folders.

Learn more about co-authoring Dropbox Office Online documents.

Why is a shared link created when I open a document through Office Online?

When you open a file in your Dropbox with Office Online, a temporary shared link is created. This step allows Office Online to interact with the file and save it back to your Dropbox. The shared link lasts 4 hours and then it expires and is removed from your list of shared links.

Can I add Dropbox as a Place in Office 365 Online?

Yes. Learn more about adding Dropbox as a Place.

Can I edit password protected Microsoft Office files in Office Online?

No, you can't open or edit password protected Microsoft Office files using Office Online.

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback! Let us know how this article helped:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Contact support