Dropbox for All

Dropbox for all is our commitment to design an enlightened way of working that everyone can use. Inclusion is at the heart of this mission, broadening the possibilities of who can work together, how they can contribute and what it means to be part of a team. That means valuing and including the experience of people with varying functional abilities, using a range of assistive technologies, and in different circumstances.

Our aim is to craft delightful products that help everyone unleash their full potential. We partner with a third-party accessibility testing service to ensure we deliver on this commitment, measuring against a set of standards set by the Web Content Accessibility Guidelines (WCAG).

VPATs

Download the VPAT (Voluntary Product Accessibility Template) for any of the core Dropbox products as a PDF.

Information on how we meet European Accessibility Act requirements

We refer to Directive (EU) 2019/882 and the national laws of EU member states which implement it as the European Accessibility Act. The European Accessibility Act requires providers of an “e-commerce service” to publish information on how the service meets accessibility requirements under those laws.

This accessibility statement regarding how we meet European Accessibility Act requirements applies to consumers in the European Union and our ‘e-commerce service’ (which we will call Our Sales Service).

Overview of Our Sales Service

Our Sales Service includes the parts of our website and our mobile apps used to purchase or subscribe to any of our billed plans intended for consumers. A ‘consumer’ is any individual acting outside of their trade, business, craft or profession.

How to use Our Sales Service

Our websites and apps, including Our Sales Service, are designed to be used by as many people as possible, including persons with disabilities. Our Sales Service has been designed to allow you to:

  • zoom up to 200% without problems
  • navigate Our Sales Service using just a keyboard
  • navigate Our Sales Service using a modern screen reader and speech recognition software (on your computer, tablet or phone)
  • change colours, contrast levels and fonts
  • use alternative text for images and icons

Information on how Our Sales Service meets the European Accessibility Act requirements

We meet the European Accessibility Act’s requirements by seeking to maximise the ability of individuals with disabilities to use Our Sales Service by:

  • providing information about the functioning of the service 
  • making our websites, desktop applications and mobile applications accessible by ensuring they are perceivable, operable, understandable and robust
  • providing support services on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication
  • including functions, practises, policies and procedures and alterations in the operation of the service to address the needs of persons with disabilities and ensure interoperability with assistive technologies by:
    • providing information about the accessibility of the items being sold, such as our Dropbox products and solutions
    • ensuring that the identification, security and payment functionality included in Our Sales Service is accessible
    • providing identification methods, electronic signatures and payment services that are perceivable, operable, understandable and robust

We have chosen WCAG 2.2, Level AA standard as our accessibility target. We have tested our websites and apps against this standard. For more information on our compliance with this standard and the European Accessibility Act’s accessibility requirements, please see our VPATs listed above.

Our support teams can also provide you with information on the accessibility of Our Sales Service and its compatibility with assistive technologies by email at dropboxforall@dropbox.com or by chat (for paying users).

How we monitor our ongoing compliance with European Accessibility Act requirements

We and our third-party testers regularly conduct testing and accessibility audits to ensure our adherence to the WCAG 2.2, Level AA standard. For these tests and assessments, we use a combination of static analysis tools and manual testing with assistive technologies.

For more information on the most recent testing and conformance reporting of Our Sales Service, please see our VPATs listed above.