How Ausolan improved ops at scale with Dropbox
Ausolan is a leading brand in service management for restaurants, cleaning, catering and events. Ausolan uses Dropbox to improve operations at scale, facilitate internal/external collaboration and improve customer relationships by providing the whole organisation and stakeholders with a flexible solution to access, organise and share content anytime, any place.
“Ausolan’s added value comes from the professionalism of our staff and the differentiation of our services. Dropbox plays a key role in the technological infrastructure we need to meet that goal, helping us to work faster and better, in both our internal and external processes.”
Products used
Dropbox
Industry
Professional Services
Size
1000+
Location
Mondragón, Basque Country, Spain
Challenge: bringing teams together and better serving customers
Ausolan is a large corporation with many diverse projects. The company has 17 offices and 16 central kitchens in Spain and a presence in France and Chile. Despite operating in a traditional sector, Ausolan has always stood out for its technology, improving processes to provide a better service to its clients, workers and members. Ausolan has introduced new technologies in recent years, such as a payment management system for school kids and 3D food printing – which is the process of manufacturing food products using a variety of additive manufacturing techniques (still in its preliminary stages).
The company’s growth strategy focuses on catering to their clients’ needs and providing them with safe, healthy, sustainable and tasty products, while also diversifying into new businesses and markets. As it expanded, the company realised it needed a technological tool to optimise management workflows, improve internal communication and access business and product information from any location on any device, thereby improving its offering to partners and clients.
“We know how important it is to complete our work on time and to the highest quality for our clients. And during the pandemic, that would not have been possible without Dropbox.”
Solution: finding a one-stop-shop for project management
Many employees already knew Dropbox, and that made it an attractive option from the outset. After testing other providers on the market, the company realised that Dropbox stood out for its ease of use, interoperability, ease of access and fast synchronisation. Dropbox was their solution of choice.
Four years on, the solution is used by almost every employee to organise, plan and share work with their colleagues. From purchasing food to preparing menus for educational institutions, managing stock in hospitals, organising events for clients’ product launches and managing logistics for catering deliveries, everyone involved in a project is an active Dropbox user and benefits from its wide range of functions.
Dropbox has also been essential for developing other products currently going through R&D at Ausolan:
- The circular economy: the tool facilitates a sustainable way of working, minimising the use of paper and the need for teams to travel to meetings.
- Industry 4.0: Ausolan can coordinate work between different technological centres.
- New products and food: more interaction between different project teams working on new recipes and developments with Dropbox as their collaborative platform.
The CIO and team leaders provide internal training to workers on how to use and test Dropbox. They have regular workshops to introduce the tool and cover any improvements that are relevant for their workers.
Dropbox has been key for Ausolan’s management team; having to urgently enable with remote working, so employees could continue to work seamlessly from multiple locations. Ausolan worked very hard to continue serving schools, businesses, hospitals and other sectors during the pandemic. And Dropbox was central to that success.
Here are just a few examples of where Ausolan and Dropbox partnered to tackle the task of continuing to serve clients during a pandemic:
- Programming Department: for this department, working from home would have been unthinkable just a few years ago due to the huge amounts of information they handle on a daily basis. However, despite the current climate, some of the team have been able to work remotely with highly satisfactory results thanks to Dropbox and Ausolan’s new Enterprise Resource Planning solution.
- Operators: thanks to Dropbox, they have been able to access all the information they need directly in the cloud. Data is categorised and organised into folders and – most importantly – shared with colleagues. This has ensured reliable and efficient business continuity, especially for client-facing operations.
- Prevention: Dropbox has made it much easier to communicate the new healthcare guidelines to all employees by providing a common folder that everyone at the company can access at any time, and from any location. Employees receive timely information about the decisions being taken to protect their health during the pandemic.
